old iphone can't login to appstore but can on icloud

i have an iphone 4 that i've successfully logged into with my apple id, but whenever i login to the apple store or itunes, it insists that my account information are all incorrect. i've successfully logged into icloud.com, itunes, and apple music on my pc with my current account information, and yet i am unable to on this particular device.


any help would be appreciated. thanks!

iPhone

Posted on Aug 1, 2023 10:19 AM

Reply
Question marked as Best reply

Posted on Aug 1, 2023 10:31 AM

If you still know that 'old' Apple ID, check your Apple ID via your email box.

See this Apple article: If you forgot your Apple ID

If you forgot your Apple ID email address or phone number - Apple Support

 

OR see -> Having trouble signing in?

https://iforgot.apple.com/password/verify/appleid


See -> If you can't connect or sign in to iCloud

If you can't connect or sign in to iCloud - Apple Support



1 reply
Question marked as Best reply

Aug 1, 2023 10:31 AM in response to an6st

If you still know that 'old' Apple ID, check your Apple ID via your email box.

See this Apple article: If you forgot your Apple ID

If you forgot your Apple ID email address or phone number - Apple Support

 

OR see -> Having trouble signing in?

https://iforgot.apple.com/password/verify/appleid


See -> If you can't connect or sign in to iCloud

If you can't connect or sign in to iCloud - Apple Support



old iphone can't login to appstore but can on icloud

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.