My subscription says that I’m sharing with one family member but doesn’t have access to Apple TV. Does she need to do something on her end?
iPhone 13 Pro, iOS 16
If they cannot get access to the sharing groupt at all then it may be this:
Legal - Apple Media Services - Apple
"All Family members must share the same Home Country."
Share purchases with others in your Family Sharing group on Mac - Apple Support
"To share purchases, family members must be in the same iTunes Store country or region."
If it is a matter of a family member not being able to use a service, here are some possibilities:
Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple
- "Our Services are available for your use in your country of residence (“Home Country”).
And: "Certain Services and Content available to you in your Home Country may not be available to you when traveling outside of your Home Country."
Here's a list of standard things to try when a feature is not working:
Make sure the software is up to date on all devices involved.
Update macOS on Mac - Apple Support
Update your iPhone or iPad - Apple Support
Sometimes it helps to have the devices involved take a fresh look at settings:
● If this is a service, try disabling it and turning it back on.
● Try signing out of accounts and back in again.
Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support
Sign in with your Apple ID - Apple Support
If you have more than one Apple ID, don't forget you may be signed into other accounts too for special services such as iMessage and Media & Purchases.
● Restarting is a simple step that can resolve many unexpected behaviors.
iPhone: Restart your iPhone - Apple Support then choose your model.
iPad: Restart your iPad - Apple Support
Mac: Ways to start up your Mac - Apple Support
Try using other equipment if possible. I have seen several cases where somebody tried to do something on one item of equipment and failed, but then tried on a different item of equipment and succeeded.
Sometimes it can take some time for changes to propagate through the system and waiting may help ( e.g., Family Sharing of Apple News+ - Apple Community ). If a problem persists, particularly over several days, try contacting Apple for assistance:
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world."
Click here --> Contact Apple for support and service - Apple Support
If they cannot get access to the sharing groupt at all then it may be this:
Legal - Apple Media Services - Apple
"All Family members must share the same Home Country."
Share purchases with others in your Family Sharing group on Mac - Apple Support
"To share purchases, family members must be in the same iTunes Store country or region."
If it is a matter of a family member not being able to use a service, here are some possibilities:
Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple
- "Our Services are available for your use in your country of residence (“Home Country”).
And: "Certain Services and Content available to you in your Home Country may not be available to you when traveling outside of your Home Country."
Here's a list of standard things to try when a feature is not working:
Make sure the software is up to date on all devices involved.
Update macOS on Mac - Apple Support
Update your iPhone or iPad - Apple Support
Sometimes it helps to have the devices involved take a fresh look at settings:
● If this is a service, try disabling it and turning it back on.
● Try signing out of accounts and back in again.
Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support
Sign in with your Apple ID - Apple Support
If you have more than one Apple ID, don't forget you may be signed into other accounts too for special services such as iMessage and Media & Purchases.
● Restarting is a simple step that can resolve many unexpected behaviors.
iPhone: Restart your iPhone - Apple Support then choose your model.
iPad: Restart your iPad - Apple Support
Mac: Ways to start up your Mac - Apple Support
Try using other equipment if possible. I have seen several cases where somebody tried to do something on one item of equipment and failed, but then tried on a different item of equipment and succeeded.
Sometimes it can take some time for changes to propagate through the system and waiting may help ( e.g., Family Sharing of Apple News+ - Apple Community ). If a problem persists, particularly over several days, try contacting Apple for assistance:
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world."
Click here --> Contact Apple for support and service - Apple Support
My family in Mexico cannot get access to my family share plan. Is this because they live in a different country?
