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why wont it let me update an app

I have an iPhone 7 and I’m trying to update an app but at the top it says “put Apple ID” but when I look at the user it doesn’t say my user it says my moms gmail user and when I put her Apple ID it didn’t work, and I tried her old gmail password and it didn’t work and then I tried her new gmail password but it didn’t work, I put my Apple ID password but it also didn’t work, what do I do?

Posted on Aug 2, 2023 2:26 PM

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Posted on Aug 2, 2023 4:06 PM

Stars_luvie wrote:

I have an iPhone 7 and I’m trying to update an app but at the top it says “put Apple ID” but when I look at the user it doesn’t say my user it says my moms gmail user and when I put her Apple ID it didn’t work, and I tried her old gmail password and it didn’t work and then I tried her new gmail password but it didn’t work, I put my Apple ID password but it also didn’t work, what do I do?

Delete the app and redownload under your apple id.

1 reply
Question marked as Best reply

Aug 2, 2023 4:06 PM in response to Stars_luvie

Stars_luvie wrote:

I have an iPhone 7 and I’m trying to update an app but at the top it says “put Apple ID” but when I look at the user it doesn’t say my user it says my moms gmail user and when I put her Apple ID it didn’t work, and I tried her old gmail password and it didn’t work and then I tried her new gmail password but it didn’t work, I put my Apple ID password but it also didn’t work, what do I do?

Delete the app and redownload under your apple id.

why wont it let me update an app

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