Apple wallet opens constantly for no reason

My apple wallet keeps opening for no apparent reason. I turned off the double click side button. The wallet will pop up when I have not touched any of the side buttons. It will open when I am using other apps. It will open when I just touch the screen I notice it more when I touch the bottom on my screen. It opened three times in under a minute when I was trying to read an email. It is getting to be really annoying.

Posted on Aug 3, 2023 2:10 PM

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Question marked as Top-ranking reply

Posted on Aug 4, 2023 12:18 PM

Thanks for reaching out dana6162,


It sounds like the Wallet app is opening unexpectedly. We can help.


One possibility is if a Shortcut has been set up that opens the Wallet app when certain conditions are met, such as when you are in a particular location or when you connect a charger. We can check and rule out this possibility first by following this guide: Intro to editing shortcuts on iPhone or iPad.


If you find any existing shortcuts relating to the Wallet app, you may need to review them and delete if necessary. If instead you find no shortcuts, our next step would be to have the device's screen evaluated. You can check out this resource to review your options: iPhone Repair & Service.


Hope that helps.


Take care.

1 reply
Question marked as Top-ranking reply

Aug 4, 2023 12:18 PM in response to dana6162

Thanks for reaching out dana6162,


It sounds like the Wallet app is opening unexpectedly. We can help.


One possibility is if a Shortcut has been set up that opens the Wallet app when certain conditions are met, such as when you are in a particular location or when you connect a charger. We can check and rule out this possibility first by following this guide: Intro to editing shortcuts on iPhone or iPad.


If you find any existing shortcuts relating to the Wallet app, you may need to review them and delete if necessary. If instead you find no shortcuts, our next step would be to have the device's screen evaluated. You can check out this resource to review your options: iPhone Repair & Service.


Hope that helps.


Take care.

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Apple wallet opens constantly for no reason

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