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Hi! Im from Kazakhstan help me please!!!!! I can't download the app for a long time. I tried deleting the payment method, signing out of the Apple ID, restarting the phone. When I first had this problem, I just deleted the payment method, then it helped. This time, unfortunately, it didn’t work. Also shows that I don’t have money on my balance, but I have enough money.When I try to make a purchase, apple tells me to top up the balance and gives me a link to the Kcell mobile operator when I am an Activ user. Activ itself says to top up the balance.I don’t know what to do, nothing helps.

iPhone 8 Plus

Posted on Aug 5, 2023 6:20 AM

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1 reply

Aug 5, 2023 6:40 AM in response to tssusky

You use mobile phone billing as your default Apple payment method, you need to add funds to you SIM card balance, due to insufficient funds.

Contact your carrier.


See -> Remove a payment method from your Apple ID

Remove a payment method from your Apple ID - Apple Support

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If you can't remove a payment method

If you have subscriptions like iCloud+, have an unpaid balance, or you use purchase sharing, you must keep at least one payment method on file.



Then you can choose / provide a another payment method if you wish, see -> Related Article: If you need to change or update your Apple ID payment method


You can have a credit card / debit card on file and an Apple Account balance.

If you have set your Apple Account balance as your default payment method, your default payment method will be used first by Apple when you need to make a payment.

See -> Kazakhstan

  • Most credit and debit cards
  • Apple Account balance (from adding funds)
  • Mobile phone billing


See also -> Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.

 

If you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.


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