iCloud backup that I can’t access, because my phone is locked up.

the screen will not take my finger touch. Can’t open or close the phone IPhone 11

Posted on Aug 5, 2023 2:29 PM

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Question marked as Top-ranking reply

Posted on Aug 5, 2023 2:58 PM

Worth a try at a Forced Restart


Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation


or else.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop


You can find authorized service locations using this link: Find Locations

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2 replies
Question marked as Top-ranking reply

Aug 5, 2023 2:58 PM in response to sparky52f1

Worth a try at a Forced Restart


Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation


or else.....


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop


You can find authorized service locations using this link: Find Locations

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iCloud backup that I can’t access, because my phone is locked up.

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