My Mac and iPhone do not synchronize

The emails on my iMac and iPhone do not synchronize.

iMac 21.5″

Posted on Aug 6, 2023 11:36 AM

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3 replies

Aug 7, 2023 12:19 PM in response to lyndep

Hi there lyndep,


We'll need a bit more information in order to help with your email not syncing as expected. Is this happening with one specific email account? If so, what type of account are you experiencing this issue with? Do you have the email account added on both your iMac and iPhone? What's not syncing exactly? For example, are you deleting emails from one device and they still appear on the other or something else?


Also, you'll want to make sure both your iMac and iPhone are updated to the latest software versions, which are macOS Ventura 13.5 and iOS 16.6. To learn how to update both devices, have a look at the steps in the links below:


Update macOS on Mac - Apple Support

Update your iPhone or iPad - Apple Support


Send over the details requested above, and we'll provide some additional guidance from there.


Thanks!

Aug 8, 2023 7:37 AM in response to lyndep

Thanks for the additional information, lyndep. From here, we'd recommend going through some steps within your Mac, to see if we can find out what's going on: Troubleshoot email problems in Mail on Mac - Apple Support


You can find a lot of great tips from there, based on what you're seeing.


Also, the following article is a great resource in finding what may be happening with your Mail, and is a great step to go from here: Use Connection Doctor in Mail on Mac - Apple Support


Reach back out, and we'll go from there.


Regards.

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My Mac and iPhone do not synchronize

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