AppleTV Login Box disappears before I can enter my information in Chrome

Are you saying that the response to your broken website is to contact google support? That's crazy.... Seeing as how Google Chrome is the number one browser used, Is it possible you maybe provide a tiny bit more insight on the matter? or other possible fixes?

Had the same issue. Solved it after hints here. But in a way that I believe may be preferable to many of you. You do not have to reset your whole browser!

In Chrome I did the following, which worked for me:

• Load the Apple TV site & get stuck at the login page
• Hit F12 to open up the developer console
• In the top menu select the "Application" tab
• There, somewhere in the middle, find "Clear site data" link/button.
• Hit it. I checked the "including third-party cookies" as well.

Problem solved.

I tried the

Settings -> Privacy and Security -> Site Settings -> Third-party Cookies -> See all site data and permissions

and it did nothing for me. I had to turn off all my extensions before it finally allowed me to log in. This is ridiculous and a company this big needs to fix this issue. I tried to log in with 4 browsers and none worked. This isn't a browser issue it's an Apple issue.

100% good call, this is not a google issue and its a joke that they would even act like a break in THEIR website is chromes fault. I can say as a front-end developer that the responsibility is 100% on them. ....As if web devs are contacting google every time their site breaks on chrome, or as if chrome wasnt the standard. This isnt the military or some old education system. Your site should work on chrome.

This is a bs response. There are many of us experiencing the same problem with the tv.apple.com website. We cannot login and cannot manage our accounts. This is keeping me from being able to cancel my account.

I had this issue as well & messaged with Apple to see if they could help. Their solution resolved the issue:

"Go to Chrome settings, select 'Reset settings' in the left menu, then select 'Restore settings to their original defaults.'"

I did the following on two PCs and this actually fixed the issue:

On Chrome, go to Settings/Reset Settings and clickl Restore settings to their original defaults. You may lose a few saved passwords but your cookies will bne cleared and you will be able to sign in to tv.apple.com

You don't have to reset all your browser settings, I found simple workaround (in chrome):

Settings -> Privacy and Security -> Site Settings -> Third-party Cookies -> See all site data and permissions

There, search for "apple" and erase all data and cookies related to it.

I fixed it on my Chrome installation by clearing all the Apple.com cookies and settings.

• Open Chrome
• Click on the three dots in the upper-right corner and select Settings from the menu
• Click Privacy and Security in the left column
• Click Cookies and Other Site Data in the middle
• Scroll down a smidge and click See All Site Data and Permissions
• In the Search box at the top of that page type "Apple.com" (without the quotes).
• It should then display, near the middle/bottom of that page, the number of cookies that Apple.com is using. There will be a "trash" icon to the right of that line.
• Click on the trash icon.
• Chrome will warn you that you will be forcibly signed out of all Apple.com sites, including any open tabs. Click OK

At this point, I then browsed to tv.apple.com and I was able to sign in normally.

Best of luck!

@Admins : This is the correct answer. Thank you erionbie

I had previously noticed the login box on my phone always worked in Incognito mode.

Your website on Android (Chrome browsers at least) seems to not be handling your cookie correctly.

@All Clear your cookie JUST for tv.apple.com: (This is from my Pixel7 on August 24, 2023)

1. Settings->Site Settings->All sites
2. search for tv.apple.com
3. Click Clear and Reset button

That is it!

Settings -> Privacy and Security -> Site Settings -> Third-party Cookies -> See all site data and permissions

Hey there wapikocchi,

Thanks for reaching out to the Apple Support Communities.

To get started, does this issue persist if you try logging into Apple TV from another web browser?

If the issue is only occurring when trying to log into Apple TV from the Google Chrome web browser, the best option would be to reach out to Google's support for additional help, and possible troubleshooting steps.

You can find ways to reach out to Google's support at this link here: Google Help

We hope that's able to help.

Take care!

Why am I paying for Apple 1, which includes Apple TV+, if I can't log in, let alone watch on my Windows laptop?

I did chat with support. They were clueless. Told me there's an Apple TV app for Windows. There isn't (except maybe in you have Windows on XBox).

Apple needs to address this or lose its reputation for customer service.

It's an issue for me on Firefox and not Chrome. So it's an issue with Apple. Even logging in on Chrome, it continues to tell me to "try it free" even though I just paid $6.99 to watch Friday night baseball. I can't even get the login box on Firefox. This is complete unacceptable for one of the largest companies in the world.

winterKnight1

This fix was reported by johnny appseed above. The problem is some people don't want to reset their browers back to the original default settings. So for them this is not a fix.

I implemented this "fix" and now I have to relogin to all my social accounts, such as twitter, facebook, ect. Plus I have to reinstall all the browser addons I had. Fortunatly for me this was not a big deal, for others it may be a big deal.