I’m unable to change the ‘Allow Apps to Request to Track’ option

Click on this link to learn what it means if an app asks to track your activity --> If an app asks to track your activity - Apple Support

"In some circumstances, the "Allow Apps to Request to Track" setting can't be turned on, including: 

For users with child accounts or under age 18 by birth year, signed in with their Apple ID*"

Make sure you have the correct birthday set. If you recently turned 18, try logging out of your account and back in again as worked for multiple users in this topic --> App Tracking Age Requirements Issue - Apple Community

Click on the link to read how to 'Update the birth date associated with your Apple ID' - Update the birth date associated with your Apple ID - Apple Support

If you wish to ask Apple about this:

Choose your country or region - Official Apple Support

Recently, this has been a bug that was resolved with updating my software to iOS 17.5.

I'm also well over 18 years old and tried contacting via text with apple support and they told me to sign out of media and purchases and sign back in which didn't work either until I saw a comment somewhere here to just stay signed out and sign back in when you need to use it. This actually worked but I don't want to stay signed out forever so my question is did they tell you that they're aware and that they were working on a solution? Thanks!!!

Hey for anyone trying to get their Fetch points or rewards , this is the only temporary solution Ive found to allow apps to track in order to get my Fetch points just sign out of Media and purchases and stay signed out and when you need to use it sign back in. but as soon as you sign out, go over to privacy and security, and you should see that the apps are allowed to track. It's the only solution I have found so far, but I don't signed out obviously so hopefully they will figure something out soon.

Mine was NOT working prior to 17.5

Closest solution I’ve found is to log out of your Apple ID. I use my tracking for Fetch also. Some games are still tracking if you log out of Apple ID. Not sure how it will work with apps that were registered with Apple

It’s an iOS bug that Apple is aware of.

Mine didn’t, updated to 17.5 this evening.

Hi, please can someone help me for some reason? I can’t get access to the tracking as it is grey, I have tried everything that you guys have said but it doesn’t seem to be working. Please help!!! I’ve even updated to 17.5 iso

I totally agree with you as I’ve done everything that’s been said on this chat… is it just a bug??? If so when would it be resolved??? and how can it be resolved??? Can anyone answer the question or can anybody help? as it has been annoying me all day, I can’t do anything that I want to do…

It would be much appreciated if anyone could help please !!!

This was working before upgrading to 17.5 - I literally enabled tracking for a specific work app yesterday, prior to doing the update. Today it is telling me that my Apple ID is missing age information. I am well over the minimum age. My birthday shows correctly on my Apple ID, and I even re-saved it on the Apple ID website. I logged out of my Apple ID and was able to enable tracking, but as soon as I logged back in it was disabled again.

This is honestly hilarious and ridiculous . I have seen multiple comments of the same thing of people saying their birthday is correct and everything is on that is supposed to be on for app tracking to work. The comments that Apple is giving are obviously not read by an actual human because every post says they are over 18 directly in it and apples response to everyone’s issue is check the birthday. This is really frustrating as I am experiencing the same thing and obviously Apple doesn’t even know how to fix the issue.

Thank you for your help..!! It must be a bug which they do need to resolve as soon as possible… as that is really annoying to do… when you do sign out Apple ID you are able to get access…and like you said as soon as you sign back in, you can’t get access… 🤬

I so definitely meet minimum age requirements too…

Same

Unfortunately, this didn’t work for me 🫤