I dropped my iPhone and my Face ID isn’t working

Hello,

Apple has several documents helping you with Face ID.

This Support article is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice or an issue with the TrueDepth camera. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

Unless a software update solves the problem you may need to have Apple take a look at your device. Use this link to set up an appointment —> Genius Bar Reservation and Apple Support Options - Apple

If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.

The hardware was damaged by the drop, and the iPhone will need to be repaired if you want to continue to use Face ID.

From the Related Article that got you here:

If you still can't enroll your face or unlock your device with Face ID, you can take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone or your iPad.

RichiiJnr wrote:

Dropped my phone and the Face ID isn’t working again

The hardware was probably damaged by the drop, and the iPhone will probably need to be repaired if you want to continue to use Face ID.

From the Related Article linked above:

If you still can't enroll your face or unlock your device with Face ID, you can take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone or your iPad.

Aniekan100 wrote:

Pls what can I do I tried resetting it it’s still the same thing now I am scared of erasing all data because I can remember my passwords

So to confirm, you have no backups, can’t remember your passwords, and now no working Face ID?

Were you possibly using iCloud Keychain? if so, many of your passwords should still be available there.

If you can use your iPhone enough to turn on iCloud Keychain and to get a backup, the rest can be mostly recovered. Then you can get the Face ID hardware repaired. (If you had password-protected Notes and forgot the password, you’ll either need to remember the password, or those are gone.)

… Set up iCloud Keychain - Apple Support

… How to back up your iPhone, iPad, and iPod touch - Apple Support

Pls what can I do I tried resetting it it’s still the same thing now I am scared of erasing all data because I can remember my passwords

Dropped my phone and the Face ID isn’t working again