Folder location not found in email attachments

Hi Nimoner,

To make sure we're on the same page, it sounds like you see several folder options when you try attaching a photo, but not the one that you personally created, correct? Are you able to access the photos in question from the All Photos or Recents folders? Knowing if this works will help in narrowing things down.

Also, which iPadOS version are you using under Settings > General > About? It could help to back up and update if you haven't yet updated to iPadOS 16.6: Update your iPhone or iPad - Apple Support

Let us know if that helps. Have a good one.

Hi Nimoner,

Just to be sure you're following the correct steps to send an email with an attachment, verify that these are the steps you're following: Add email attachments in Mail on iPad.

"Attach a photo, video, or document to an email

You can attach and send documents, videos, and photos in your emails for recipients to easily download and save.

1. Tap in the email where you want to insert the attachment, then do one of the following:

• Attach a document: Tap  above the keyboard, then locate the document in Files.
  • In Files, tap Browse or Recent, then tap a file, location, or folder to open it.
  • Attach a saved photo or video: Tap  above the keyboard, tap Photo Library, then choose a photo or video. Tap  to return to the email.
  • Take a new photo or video and attach it to the email: Tap  above the keyboard, tap Take Photo or Video, then take a new photo or video. Tap Use Photo or Use Video to insert it into your email, or tap Retake if you want to reshoot it."

If those are the steps you're following, reply with the answers to these questions for more help:

• Does this happen with one specific email account or multiple?
• Do you notice this behavior with photos that came from a specific source, or does it happen with all photos?

Regards.