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iPhone going into S.O.S. and eSIM used on another phone

Anyone else having issues with your phone going into SOS mode and your eSIM being used on another phone and within minutes thousands of dollars charge to your credit card? I thought you weren’t supposed to be able to transfer the eSim cards to other phones


[Re-titled by Moderator]

Posted on Aug 7, 2023 3:14 PM

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Question marked as Top-ranking reply

Posted on Aug 7, 2023 4:59 PM

If you see No Service or Searching in the status bar on your iPhone or iPad (Wi-Fi + Cellular), your device isn't connected to a cellular network. If you see SOS or "SOS only" in the status bar, your device can still make emergency calls.


If you see No Service, Searching, or SOS on your iPhone or iPad

6 replies
Question marked as Top-ranking reply

Aug 7, 2023 4:59 PM in response to carie196

If you see No Service or Searching in the status bar on your iPhone or iPad (Wi-Fi + Cellular), your device isn't connected to a cellular network. If you see SOS or "SOS only" in the status bar, your device can still make emergency calls.


If you see No Service, Searching, or SOS on your iPhone or iPad

Aug 7, 2023 4:59 PM in response to carie196

Transfer a physical SIM or eSIM on your previous iPhone to an eSIM on your new iPhone after setup. On your new iPhone, go to Settings > Mobile Data > Add Data Plan. Choose a mobile data plan to transfer from another iPhone. If you don't see a list of numbers, tap Transfer From Another iPhone.


About eSIM on iPhone - Apple Support (IN)

Aug 7, 2023 5:00 PM in response to carie196

If you feel an unauthorized person/app is remotely using, controlling or monitoring your device, then that is possible only if you have done one or more of the following Don'ts...


  1. Don't hand over an iPhone to kids or to a stranger without Enabling Guided Access
  2. Don't share Apple IDs
  3. Don't Jailbreak
  4. Don't share sensitive information pertaining to your device
  5. Don't give in to Phishing
  6. Don't plug in your device in Airports and Public places through third-party cables and trust the device. Beware of Juice Jacking. (Especially in India)
  7. Don't leave your iPhone unlocked and unattended in public places like offices, schools, malls, etc.


If one of the above is true then quickly change the Apple ID Password and Return iPhone settings to their defaults.




Aug 7, 2023 5:23 PM in response to carie196

The 3rd answer is what happened but my phone is always in my possession. I don’t leave it anywhere or have it unlocked unless I’m on it. I have not plugged it in anywhere to charge it so I’m not sure how they got my eSIM. And other info. They hacked my phone and my husbands phone at the same time Friday night at 5:30 PM and we couldn’t get in touch with Xfinity until Saturday at 9:15 AM where they said it was attached to another phone.

iPhone going into S.O.S. and eSIM used on another phone

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