Unable to sign into Apple TV on my Roku television

I had this exact problem. Solved by restarting my Roku streaming device using this sequence: Roku > settings > system > power > system restart. Good luck.

I am having the same problem. Months of apple tv+ working just fine with my roku and then out of the blue it stopped. It will still play previews and episode recaps but stops playback when it gets to the actual episode. I even tried using airplay from the apple tv+ app on my laptop and the same thing happens. Plays the recap and then says "format not supported" when it gets to the episode. I've reset, delelted, turned off, re-added the app etc. I also can't even sign back into the app now, just get the spinning wheel of death. And they just increased the price too, not paying that much money to watch something on my laptop

Please try the troubleshooting tip that we received through user mygreensocks:

1. Uninstall the Apple TV app,

2. Shut off and unplug the smart TV or streaming device,

3. Wait 30 seconds,

4. Plug the TV or device back in,

5. Re-install the Apple TV app.

I am incredibly dissatisfied with AppleTV, I have tried all I can based on these recommendations. The money I am spending for this and the MLS package is not worth it. Video is not available, resetting, removing the app and reinstalling on the ROKU does nothing.

The answer you guys give us is ridiculous “ most users don’t have that problem” are you kidding me I even called you guys and it your app and you told me to call Roku how useless are you people this happens to a lot of people and still you guys can’t fix it !!!!

I'm canceling as well. I should've be forced to watch on my phone or lap top when I have a 75in tv ready to go. This is why I hate apple in the first place.

I am 66 years old and not use her savvy. This work for me and my Apple is back on my Roku TV.

I am having the exact same issue! Frustrating to see it is likely not fixable.

I absolutely share your frustration. Our relatively new Sony smart TV simply stopped signing on to our Apple TV account via Roku and nothing I could do seemed to make a difference. We continued to be able to get Apple TV on our iPhones, laptop and on our cheap little TV in the kitchen, but not on the fancy Sony. I reset the Roku, deleted and re installed the Sony TV app, all to no avail. Finally I deleted the Apple TV app, turned off the TV, unplugged my Roku receiver for a minute, plugged it back in and then reinstalled Apple TV and viola! It worked.

Thank you for the tip and good luck to all.

I have already cancelled due to the " unable to play , there's a problem playing this video. Try again or trouble shoot the issue "

It will play previews and then the recap of the series and then it goes to that message.

I also tried all of those helpful recommendations above to no avail.

I've tried to sign out and back in also but once I signed out it refused to let me sign back in ... Error message, that I can't remember. It was the right login info so I don't know .

After doing this for what seems like forever I just gave up . Then the next time I try it it works .... after having this issue many times I cancelled, it just stressed me out and made me angry . TV is supposed to be relaxing.

I have a few more days left of my subscription... Thought I'd watch the episode of After Party.... Apple had other ideas . So that just reenforced my decision to cancel I guess after giving another try today . I wanted to keep it but 🤷

*Onn 50" Roku smart TV that has the Apple TV app on it .

I am sorry to hear that. It seems to work for most Roku users though, so it seems like a fixable issue. Not sure what is happening in your case. If you want guided assistance, then I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/​email/​callback).

Hit the home button five timesPress the Home Screen 5 times

Press the up arrow once

Press the rewind twice

Press the fast forward twice

Log in

it works.

Same issue…tried all the things…cancelled appletv app.