How to scan device for any root certificates or files not pre installed on my iPhone

How do I see if someone is remotely controlling. My iPhone after compromised passcodes and all settings keep getting changed as well as scan for root documents or apps or any unwanted material on iPhone 14 plus with 16.5 update









iPhone 14 Plus, iOS 16

Posted on Aug 7, 2023 6:23 PM

Reply
3 replies

Aug 7, 2023 6:49 PM in response to Dlake83

Dlake83 Saud:

"How to scan device for any root certificates or files not pre installed on my iPhone: How do I see if someone is remotely controlling. My iPhone after compromised passcodes and all settings keep getting changed as well as scan for root documents or apps or any unwanted material on iPhone 14 plus with 16.5 update"

-------


Secure your Info:

Having compromised passcode, someone knows your credentials.


A. Verify your Devices:

Verify that all device are logged in to your account, by using this link: Check your Apple ID Device List to See where you're Signed in - Apple Support


B. Modify your Credentials:

Having been stollen, someone lily has your credentials. So, by all means, modifying them.


C. Contact Apple Support:

Being that you think your account has been hacked, perform the above, and contact Apple Support, ASAP. They'll run you through the fix.

Apple Contact Us Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How to scan device for any root certificates or files not pre installed on my iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.