damaged product

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Level 1

4 points

damaged product

I purchased a MacBook Pro last year, which was delivered on July 15, 2022. Unfortunately, on July 20 of this year, I began experiencing issues with the keyboard. Numerous keys were not functioning properly. Despite contacting customer service, they were unable to identify the issue over the phone and suggested that I take it to an Apple service center. Upon arrival, I was informed that the warranty had expired just five days prior and that the repair cost would be $700. This is unacceptable as I paid $3250 for the computer, and it broke down just five days after the warranty had expired. It is unacceptable for a defective product to be sold this way. I demand a replacement for this damaged product from the company.

Mac Pro (2023)

Posted on Aug 7, 2023 11:18 PM

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Answer 1

ku4hx

Level 7

23,726 points

Aug 8, 2023 4:03 AM in response to jolik23

We are not Apple; just end users like you and what you tell us will not get to Apple. There exists separate approaches for that.

You need to contact Apple and discuss this. Apple will follow their corporate procedures without regard to your demands; they will listen, but they will follow the policies and procedures just like they always do. Apple will apply their policies to you as they do all other users.

If you search this community, you'll find numerous situations just like yours. They all end up the same ... with no warranty protection, you as the owner are responsible for all repair/replacement costs.

I suggest you click the "Support" link this page Botton left to start the process.

You can also make your demands known here: Product Feedback - Apple

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damaged product

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