Activation lock made my watch useless

I have purchased a used Apple watch series 6 through Ebay in 2020. I have successfully paired with my phone without any issues. In Nov 22 i faced some issues with my apple id (unable to install apps on my phone) showing apple id is invalid. Created a support case with apple they insisted to create a new apple ID. Today, i have gifted the watch to my husband after reseting it, he was unable to pair the watch with his phone, it is asking for the activation lock Old Apple ID and password. The old apple ID got deleted and apple watch find my was turned on under that account.


As a last hope contacted apple , they told to upload the original invoice of the apple watch, which i didn't receive from seller. Contacted the seller no response...


My question is why can't apple validate it with my phone no and email.


Apple Watch Series 6

Posted on Aug 9, 2023 7:24 AM

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Posted on Aug 9, 2023 7:29 AM

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support




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Question marked as Top-ranking reply

Aug 9, 2023 7:29 AM in response to seba288

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support




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Activation lock made my watch useless

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