apple watch activation lock removal

Hi I purchased a used watch from a second hand retailer, cash generator and all was good until I lost my iPhone I got new phone from insurance but forgot my Apple ID so I made a new one on new phone but now I can’t use my watch because it’s linked to my old Apple ID! I contacted Apple and was told nothing they can do because I purchased it second hand???? Does anyone know how I can remove the activation lock???? They said I need proof of purchase but because i bought used even though I have the receipt from purchase I can’t do anything rendering my watch useless????

Apple Watch Series 7

Posted on Sep 26, 2024 1:34 PM

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Posted on Sep 26, 2024 2:43 PM

You will need to recover your original Apple ID so you can log into that account and remove the Activation Lock on your Watch. See:


If you forgot your Apple Account password - Apple Support


Apple will not help you remove Activation Lock. If you can't recover the Apple ID used to lock the Watch, then it is now useless.


Good luck.

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4 replies
Question marked as Top-ranking reply

Sep 26, 2024 2:43 PM in response to Ghostbhoy

You will need to recover your original Apple ID so you can log into that account and remove the Activation Lock on your Watch. See:


If you forgot your Apple Account password - Apple Support


Apple will not help you remove Activation Lock. If you can't recover the Apple ID used to lock the Watch, then it is now useless.


Good luck.

Sep 30, 2024 11:06 AM in response to Ghostbhoy

There's two ways to remove a lock. One is to do as others have been suggesting. The second is not available to you based on the fact that you purchased this from a secondhand retailer. That would be to present Apple with the original Apple sales receipt and ask them to unlock it.


Recycle the Watch if you cannot recover your account information. From the very bottom of Apple Trade In - Apple :

"Does Apple offer recycling?

Yes. Apple Trade In lets you recycle any Apple device (including devices from Apple-owned brands) at any Apple Store and on Apple for free. That includes your batteries and old electronic products as well as free, on-demand packaging recycling for our commercial, education, and institutional customers. When we receive your device, it will be thoroughly inspected to determine if components can be recycled or reused. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way."



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apple watch activation lock removal

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