Windows 10: Apple Music Preview app - crashes when playing lossless quality song.
Background:
Yesterday, I installed Apple Music Preview so I can use and download lossless audio files on my PC too.
I downloaded in Lossless quality (up to 24bit/48khz).
Played music, downloaded, closed app, opened. It was all working great.
Until I got home today and turned on my Apple Music app to try it... but it wouldn't work anymore (Apple Music on mobile works totally fine).
The Issue as Seen:
- When I select to play a song, it doesn't play it but tries to play the next song on the list.
- If no other song is on a list OR if the song I try to play is the last one on the list, the app simply plays a random song that isn't even on my library.
Current Status:
I am stuck. I hope I have provided enough information for Apple Devs to fix the issue.
Technical Details:
For every time I play a song, I get 3 Windows Application Event Errors with the following details:
1.
Error 8/10/2023 12:46:03 AM Application Error 1000 (100)
Faulting application name: AppleMusic.exe, version: 1.3.0.54, time stamp: 0x64929a04
Faulting module name: AMP.Services.dll, version: 1.3.0.54, time stamp: 0x64929763
Exception code: 0xc0000005
Fault offset: 0x0000000000880e0e
Faulting process id: 0x2788
Faulting application start time: 0x01d9cae084902bbf
Faulting application path: C:\Program Files\WindowsApps\AppleInc.AppleMusicWin_1.768.13825.0_x64__nzyj5cx40ttqa\AppleMusic.exe
Faulting module path: C:\Program Files\WindowsApps\AppleInc.AppleMusicWin_1.768.13825.0_x64__nzyj5cx40ttqa\AMP.Services.dll
Report Id: a71eb28c-23d8-4476-84a9-4122a775104a
Faulting package full name: AppleInc.AppleMusicWin_1.768.13825.0_x64__nzyj5cx40ttqa
Faulting package-relative application ID: App
2.
Information 8/10/2023 12:46:03 AM Windows Error Reporting 1001 None
Fault bucket , type 0
Event Name: MoAppCrash
Response: Not available
Cab Id: 0
Problem signature:
P1: AppleInc.AppleMusicWin_1.768.13825.0_x64__nzyj5cx40ttqa
P2: praid:App
P3: 1.3.0.54
P4: 64929a04
P5: AMP.Services.dll
P6: 1.3.0.54
P7: 64929763
P8: c0000005
P9: 0000000000880e0e
P10:
Attached files:
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_AppleInc.AppleMu_916a4c81447c3c1c4ed2861a46aaeb6a7eb8ae35_363983d8_c17d7dc2-bf0e-436d-b6a6-36ced9f6567b
Analysis symbol:
Rechecking for solution: 0
Report Id: a71eb28c-23d8-4476-84a9-4122a775104a
Report Status: 4
Hashed bucket:
Cab Guid: 0
3.
Information 8/10/2023 12:46:05 AM Windows Error Reporting 1001 None
Fault bucket 1953139308158407856, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0
Problem signature:
P1: AppleInc.AppleMusicWin_1.768.13825.0_x64__nzyj5cx40ttqa
P2: praid:App
P3: 1.3.0.54
P4: 64929a04
P5: AMP.Services.dll
P6: 1.3.0.54
P7: 64929763
P8: c0000005
P9: 0000000000880e0e
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER894.tmp.WERInternalMetadata.xml
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_AppleInc.AppleMu_916a4c81447c3c1c4ed2861a46aaeb6a7eb8ae35_363983d8_c17d7dc2-bf0e-436d-b6a6-36ced9f6567b
Analysis symbol:
Rechecking for solution: 0
Report Id: a71eb28c-23d8-4476-84a9-4122a775104a
Report Status: 268435456
Hashed bucket: 2191e285a0aebbc3fb1af1da43a254b0
Cab Guid: 0
Windows, Windows 10