Apple Event: May 7th at 7 am PT
Hello,
For the past month or two, every time i shut my mac down it actually restarts, and then comes up saying that it restarted unexpectedly. The next time I shut down it works. It seems to happen when I have been on my computer for a while - 6 - 7 hours. Any ideas on what could be the issue?
Attached a crash report and spec is below
Spec of Mac Mini -
Chip - Apple M1
Memory - 16gb
MacOS - Ventura 13.5
Mac mini
For starters, have a look at > If your Mac restarted because of a problem - Apple Support
What App's have been using and running for the last 6-7 hours?
Are any of those App's froze and showing in red?
see > Activity Monitor User Guide for Mac - Apple Support
If not, maybe try quitting all of those App's before Shutdown.
see > Quit apps on Mac - Apple Support
Or Force quitting any App's that are frozen before Shutdown.
see > How to force an app to quit on your Mac - Apple Support
If no App's are crashing, then I would look at a newly connected external USB device next.
Try ejecting and disconnect any USB storage devices and then test a Shutdown.
For starters, have a look at > If your Mac restarted because of a problem - Apple Support
What App's have been using and running for the last 6-7 hours?
Are any of those App's froze and showing in red?
see > Activity Monitor User Guide for Mac - Apple Support
If not, maybe try quitting all of those App's before Shutdown.
see > Quit apps on Mac - Apple Support
Or Force quitting any App's that are frozen before Shutdown.
see > How to force an app to quit on your Mac - Apple Support
If no App's are crashing, then I would look at a newly connected external USB device next.
Try ejecting and disconnect any USB storage devices and then test a Shutdown.
Firstly, Thank again for the report
I welcome my Learned Contributor 👍 to offer any additional insights and suggestions.
Major Issues:
Q - Unsigned files - There are unsigned software files installed that could be malicious and should be reviewed.
A - Worthy for the user to review
Q - Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.
A - Not always the case but something to watch for
Minor Issues:
Q - Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed.
A -Worthy for the user to review
System Software:
Q - macOS Ventura 13.5 (22G74)
A - Current, as of this writing, is Ventura 13.5.1 with a possible 13.6 in the offering when Apple does or if Apple does release an update
Keep your Mac up to date - Apple Support (CA)
Apple security releases - Apple Support (CA)
Q - Antivirus software: Apple and CleanMyMac
A - Not all the computer issues are related This will include CleanMyMac , aka “ BrickMyMac but certainly adds to the assorted issues
Should be removed as per Developers Instructions
Read some of the posting and arrive at your own conclusions.
Q - Launchd: /Library/LaunchDaemons/net.sourceforge.MonolingualHelper.plist
A - If memory is correct, this application is used from year ago to remove ALL Unused language files. Removing language files may increase space on the drive but also has very negative effects on Application, the Stability of
Operating System as a whole
System Extensions:
Q- [Running] com.sophos.endpoint.scanextension - version 10.3.1 (Sophos - 2022-04-28)
Application: /Applications/Sophos/Sophos Scan.app - version 10.3.1 (Not found!)
Description: Scanning Services
Q- [Running] networkextension - version 10.3.1 (Sophos - 2022-04-28)
Q - [Running] org.openvpn.client.plist (OPENVPN TECHNOLOGIES, INC. - installed 2023-06-26)
Q - [Running] org.openvpn.helper.plist (OPENVPN TECHNOLOGIES, INC. - installed 2023-06-26)
A - The 4 above ( Endpoint and VPNs ) are all related and sum this up by this link below
https://gist.github.com/joepie91/5a9909939e6ce7d09e29
Q - [Not Loaded] org.virtualbox.vboxwebsrv.plist (Not signed - installed 2015-04-21)
A - Outdated and especially for running on an Apple Silicon Computer There is a newer version. Better suited for the M Class Apple ARMS based Computers
Generally and Panic Crash is associated with either a Hardware Failure or Third Party Kernel Extension installed and used on this computer
To avoid the question / answer and question / answer scenario
To drill down to the kernel ( humour here ) of the issue >>
Download the Application Etrecheck directly from the Developer.
This is a Diagnostic Tool that makes no changes to the computer.
It makes a coherent and readable inventory of both the Hardware and Software used on the computer
The application is free or paid from added features.
The Report will Not Reveal Any Personal Information.
Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<
Followed your suggestion but still it will not shut down.
it sits for around 5 mins and then restarts. This only appears to happen when I’ve been using the Mac for some time.
really quite frustrating as prior to this I’ve been super happy with my mini
Sorry for the late reply! Just done as you said and attached the report.
Followed the steps about but still it’s the same. I’ll try again over the weekend just in case i missed something.
Thank you for the Report.
We and I mean a collective we, will dissect it in detail.
Will get back to you shortly
Sorry it didn’t work. While “we” go through Etre, do keep the settings and please post details on your monitors, how they’re connected and if they are dongled.
MAC Mini M1 shutdown
