Magic keyboard not responding, how can I troubleshoot the problem?

I have a 12.9in IPad Pro (M1) and after the most recent update, my Magic Keyboard doesn’t connect anymore. Wondering if anyone is having a similar problem and if there’s a fix for it.

My Magic Keyboard is not working and it doesn’t connect by Bluetooth it is a magnet

does anyone have any idea of how to fix it or had anyone experienced this ?

Are you asking about a Magic Keyboard? Or the iPad-specific Smart keyboard?

I cleaned the keyboard and ipad contacts with a rubbing alcohol and i am typing this message on my Magic Keyboard :-)

Clearly boilerplate and/or AI-generated responses (potentially generated using ChatGPT or similar), with a list of potential actions that are entirely inappropriate for your issue, aren’t going to get to the bottom of your issue.

Addressing your specific problem, remove the iPad from the Magic Keyboard - and carefully/gently clean the smart connector contacts on both the iPad and keyboard with a soft pencil eraser (a drafting-film eraser is ideal). Ensure that the contacts on both iPad and keyboard are dirt and dust free - and all debris from the eraser have been removed - before reconnecting the two.

If you can't connect your iPad to your Magic Keyboard, Smart Keyboard, or Smart Keyboard Folio - Apple Support

If you are unable to resolve the problem, you may be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad and Magic Keyboard:

Genius Bar Reservation and Apple Support Options - Apple

If your Magic Keyboard isn’t responding with your new iPad Pro, try these troubleshooting steps:

1. Check Battery: Ensure the Magic Keyboard has enough charge. Connect it to a power source if needed.
2. Restart Your iPad: Sometimes a simple restart can fix connectivity issues.
3. Test Your Keyboard: Use to check if the keys are responsive.
4. Reconnect Keyboard: Go to Settings > Bluetooth, forget the Magic Keyboard, then reconnect it.
5. Update iPadOS: Make sure your iPad is running the latest software.
6. Reset Network Settings: Go to Settings > General > Reset > Reset Network Settings. This can help with Bluetooth connectivity issues.

If these steps don’t work, it might be a hardware issue.

[Edited by Moderator]

This worked for me. My keyboard has not been connecting for at least 2 years. Thankyou!

jonelle16 wrote:

My Magic Keyboard is not working and it doesn’t connect by Bluetooth it is a magnet

does anyone have any idea of how to fix it or had anyone experienced this ?

Remove the iPad from the Keyboard - and carefully/gently clean the smart connector contacts on both the iPad and keyboard with a soft pencil eraser (a drafting-film eraser is ideal). Ensure that the contacts on both iPad and keyboard are dirt and dust free - and all debris from the eraser have been removed - before reconnecting the two.

If you can't connect your iPad to your Magic Keyboard, Smart Keyboard, or Smart Keyboard Folio - Apple Support

Hello I have a Magic Keyboard folio 10.9 it only became 2years and now it’s not working at all

Another potential problem (happened to mine) is if the backboard with the three connectors to the iPad has bent or warped at the connector. This could happen with age, moisture or sun exposure. Mine seems to have warped slightly concave horizontally towards the back of the iPad. After the other measures mentioned seemed to work initially (but not for long), I found that a gentle counter bend of the back board every now and then when the connection becomes unstable is enough to fix it for a month or two.

Hi,

I had this problem after not using the keyboard part of the iPad for a few months. The connection points in mine are slightly corroded from a good spillage in my bag and I thought this was the issue. Today I did a search on the iPad for keyboards and in the accessibility section for keyboards it had an option to select to control iPad with external keyboard. I clicked on and now I have my keyboard working after I had assumed it was a points connection issue. I’ve no idea how it came to disconnect. Delighted now 😁

LloydGarmadon wrote:

Hello I have a Magic Keyboard folio 10.9 it only became 2years and now it’s not working at all

Remove the iPad from the Keyboard - and carefully/gently clean the smart connector contacts on both the iPad and keyboard with a soft pencil eraser (a drafting-film eraser is ideal). Ensure that the contacts on both iPad and keyboard are dirt and dust free - and all debris from the eraser have been removed - before reconnecting the two.

If you can't connect your iPad to your Magic Keyboard, Smart Keyboard, or Smart Keyboard Folio - Apple Support

Some of the letters on my magic keyboard are not working

Can someone please help me because when I use my Magic Keyboard and try to go to an app instead of going into the app it gives me options to delete the app or edit home screen can someone please tell me why this is happening and how I can fix it.

My issues is the backspace/delete key and sometimes the cursors keys but other than theses issues the Magic Keyboard connects fine and works well with other keyboard features [baffling]