I've done the account recovery process twice now and I never get the call/text on the date/time it said I would. I don't have any access to any of the devices logged into the apple ID. The phone fell in the lake and won't turn on so we got a new phone. I need to connect the new phone to the apple ID but can't remember the password.
Thanks!
Account recovery is a two phase process once started. Phase 1 is the evaluation period, usually 24-72 hours but can be longer or shorter. This phase says Apple is evaluating your info and you’ll get an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)
Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text/email, follow that text/email immediately.
During the wait period make sure you are also following How to use account recovery when you can’t reset your Apple ID password - Apple Support
"… you should avoid using that device during this period. Using that device might cancel account recovery.
To avoid delays, turn off other devices that are signed in with your Apple ID until account recovery is complete. "
Account recovery is a two phase process once started. Phase 1 is the evaluation period, usually 24-72 hours but can be longer or shorter. This phase says Apple is evaluating your info and you’ll get an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)
Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text/email, follow that text/email immediately.
During the wait period make sure you are also following How to use account recovery when you can’t reset your Apple ID password - Apple Support
"… you should avoid using that device during this period. Using that device might cancel account recovery.
To avoid delays, turn off other devices that are signed in with your Apple ID until account recovery is complete. "
Have you found any solution yet? Cz I’m facing the same thing. I’ve tried so many times by following all Apple guidelines but still haven’t got any text or phone call. I’ve contacted with apple support team but there are useless. I don’t what should i do next.
I am having the same issue and have tried numerous times. Phone support cannot help me - we just go through the same process over and over. Did you find a resolution?
I never get a text or call for apple ID recovery on the date/time it says in the email I received
