Is there anyway I can get it unlocked if it’s permanently locked?
So I’ve been told my Apple Pay is locked permanently and nobody will explain why.
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iPhone 13, iOS 16
You got told wrong or you misunderstood what was being said. Apple is not a bank. Apple does not run Apple Cash, the operation of Apple Cash and the support for Apple Cash is done by Green Dot Bank. This is all contained in the terms and conditions you agreed to when you opened the account.
You don’t have to be a scammer to have your account restricted or locked. All you need to do is engage in risky behaviors or receive or send funds to people that engage in risky or suspicious behavior. Here’s probably the section you violated.
>>(vii) we believe that your use of the Services could expose us, Apple, or other persons involved in providing the Services to increased risk or be placed in a false or derogatory light;<<
In other words, your transactions, either sending or receiving or both, present a risk that Green Dot Bank is comfortable with. There are other sections too, that may apply, and be a part of the issue. You can read the terms and conditions at the link below.
https://applecash.greendot.com/termsconditions/
Contact an Apple Cash Specialist at Green Dot Bank by calling (877)-233-8552
So you can just never use apple cash ever again ??
Correct
What about them not releasing your remaining funds on the account without any fraudulent activity being done
I’m sure I have $2100 locked on there now I did nothing wrong no fraudulent activity or anything and there telling me that my account will remain locked with the funds in it without telling me why
Same I have $1800 stuck they’re robbing us
Did all this they keep telling me it’s confidential but I know wasn’t any fraud involved
Did you get a chance to transfer your $1800? My account is locked with $200
Why is this tho
The same thing happened to me! I disputed a transaction because I was scammed. They said once the ban is placed it’s permanent, please let me know if u find a way around it.
Wow that was a very rude and nasty response for someone that you don’t even know
I was robbed how do u preven that they knocked me out and used my face to send money. So dont use face ID?
They won’t release my funds either. It won’t give me an explanation, basically saying it was fraud when it came from my own bank account from Navy Federal.
I have been going round and round with Apple to release my funds as well as my bank.
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I’m not sure they won’t release the 500 that I have on there.
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Mine locked for $1300
Apple Pay permanently locked
