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LovelandJean Author

Level 1

4 points

Trying to downgrade iCloud storage 5GB. It’s not working. Why?

I sent my subscription down to 5GB. The screen just stays with a checkmark next to the. 5GB. The word done stays grayed out. How do I get it to change to 5 GB?

iPhone 8 Plus, iOS 16

Posted on Aug 10, 2023 10:08 AM

Top-ranking reply

Limnos

Level 10

418,663 points

Posted on Aug 10, 2023 10:12 AM

If you do not see the downgrade you can always check how much iCloud storage you're using in Settings on your device, on a Mac, or on iCloud.com

- On your iPhone, iPad, or iPod touch, go to Settings > [your name] > iCloud.

- macOS Ventura: Choose Apple menu > System Settings, click [your name] at the top of the sidebar, then click iCloud on the right.

- macOS 12 or earlier: Choose Apple menu > System Preferences, click Apple ID, then click iCloud.

- On iCloud.com --> https://iCloud.com

ref: Check your iCloud storage on any device - Apple Support

Manage your iCloud storage - Apple Support

If it still won't show, report the issue to Apple --> Choose your country or region - Official Apple Support Select your country, then a product.

or:

Worldwide iTunes support - Choose your country or region - Official Apple Support

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Trying to downgrade iCloud storage 5GB. It’s not working. Why?

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