How to return to the iPad view on WSJ app?
For some reason, my WSJ app changed to an iPhone view on the iPad. I can’t figure out how to return to the iPad view?
[Re-Titled by Moderator]
iPad Pro, iPadOS 13
For some reason, my WSJ app changed to an iPhone view on the iPad. I can’t figure out how to return to the iPad view?
[Re-Titled by Moderator]
iPad Pro, iPadOS 13
I was very distressed and disappointed by the new WSJ app (version 14). I emailed WSJ customer support and also left a review in the Apple App store. Here are the responses that I received.
You can contact
THE WALL STREET JOURNAL
Phone: 800-JOURNAL
Email: support@wsj.com
Online: https://customercenter.wsj.com
Twitter: @WSJ_Support
The developer response (WSJ product team) through the app store:
The update to our iPad layout is part of our broad and ongoing effort to create a more immersive platform and better showcase all of our great image, video, and graphics content. We hope you will find that the new layout strengthens the delivery of our content, and makes it easier to stay up to date with the latest news from WSJ.
I don't understand how "the new layout strengthens the delivery of our content".
Do you know that to be true or are you speculating? I canceled weeks ago but still check in here from time to see if they’ve relented but beyond that, I am extremey curious as to the “how and why” of this decision
I don't view this as positively as some folks appear to since they still have not done what they've promised (which should not be that difficult based on my own personal experiences in SW Development and Product Management). Further, if they would just tell us all what happened, and why. I think it would buy some goodwill as well. Regardless, hopefully they will get this resolved soon.
One observation from all the App Store reviews.....they have lost a lot of long time customers paying upwards of $40 a month who are now being exposed to customers like me who pay $1/week for WSJ, Barrons, and Market Watch. My comments on what I pay were edited out but enough got through that should open their eyes.
While iPad users may be a smaller slice of their users, their average revenue per users is probably much higher and will go down substantially because of the decision they made when V14 launched. And the user demographics for their ad business probably got hammered also.
My sense is Daniel and his team are under intense pressure from the highest levels to get this right ASAP.
I also just cancelled reluctantly after being a 30 YEAR subscriber. They ruined the iPad app. It was perfect before where I could download DAYS worth of newspapers. Now they put that crappy old version. That looks like from 1995!
They are going backwards!
I kept seeing this “helpful” message and had no clue what they were talking about plus the e- version took forever to download. I was forced to read the Washington Post first before the wsj downloaded. Not a good way to start my day. I did what many others have done, deleted the ap etc. I kept getting the $1 promotion subscription. I had just paid for my regular subscription. $39 or something. Can anyone figure out what their word salad means? What should we do to get our wsj back?
I do not see what you are talking about, I have version 14.3.0 Build 9916 and according to Apple it is the latest version, which is incapable of seeing back issues unless one uses the lousy Print Edition.
They didn't fix it. Someone else claimed that it had been fixed several weeks ago and it wasn't done. I'm looking for an alternative news source with similar qualities and a good iPad app. Have yet to find it, but I will.
Good day. I updated the app last week and it’s working just fine on my iPad. It just takes a moment longer for the pages to load, but it’s not bothersome. The Print Edition tab is fine. For $4 a month, I am grateful!😊
Bad news, the old perfect version which was still available on my wife's iPad will not download today's issue. Wednesday 12/6/2023. She tried my iPad which has the latest still bad print version and gave up trying to read it after 10 minutes, We are done.
Me too
Ggg908,
Are you saying the app on a new iPad looks the way it did September 6?
Horrible update on my iPad today and no past issue access. My subscription expires tomorrow and I cancelled today. I will miss it but the update does not work for me.
New format unpleasant and unenjoyable to read. No longer my daily morning “go to” reading. Disappointed
WSJ- hope you are listening to everybody. Pls go back or bring back a better format!!!!!!!
I sent 4 emails. Thank you.
How to return to the iPad view on WSJ app?