HomePod in stereo left side cuts in and out every 30 secs

Hi!

My HomePods gen 1 in stereo when i use them on my AppleTv the left HomePods cuts in and out of stereo. When i look at my iPhone i can se it witching sorce from a pic of two HomePods to one of a AppleTV and one HomePod. Anyone else have this problem?


Here is a link to a gif of the problem. https://giphy.com/gifs/EIAVKqrXYPcvyi1Jj5

HomePod

Posted on Aug 10, 2023 11:27 PM

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Aug 12, 2023 8:34 AM in response to Kangvik

Hi Kangvik,


Since you're having audio playback issues with your HomePod, we recommend that you try the steps in the link below.


Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support


To perform the recommended troubleshooting steps via the link above, complete the steps in the section titled "How to reduce wireless interference."


These general steps can help achieve a cleaner, stronger wireless signal:

* Bring your Wi-Fi device closer to your Wi-Fi router. Bring the Bluetooth devices that are connecting to each other closer together. 
* Avoid using your wireless devices near common sources of interference, such as power cables, microwave ovens, fluorescent lights, wireless video cameras, and cordless phones.
* Reduce the number of active devices that use the same wireless frequency band. Both Bluetooth and Wi-Fi devices use the 2.4 GHz band, but many Wi-Fi devices can use the 5 GHz band instead. If your Wi-Fi router supports both bands, it might help to connect more of your Wi-Fi devices to the 5GHz band. Some dual-band routers manage this for you automatically.
* Configure your Wi-Fi router to use a different Wi-Fi channel, or have it scan for the channel with the least interference. Most routers perform this scan automatically on startup or when reset.
If you're using USB 3 or Thunderbolt 3 devices with your computer, you can limit their potential to interfere with nearby wireless devices:
* Use a high-quality, shielded USB or Thunderbolt 3 cable with each device.
* Move your USB 3 or Thunderbolt 3 devices—including any USB hubs—farther away from your wireless devices.
* Avoid placing USB 3 or Thunderbolt 3 devices on top of your Mac.
* Turn off any USB 3 devices that aren't in use.
Avoid physical obstructions in the path of your wireless signal. For example, a metal surface between your Bluetooth mouse and computer could cause the mouse to perform poorly, and a metal-reinforced concrete floor between your Wi-Fi router and Wi-Fi device could cause poor Wi-Fi performance.
* Low interference potential: wood, glass, and many synthetic materials
* Medium interference potential: water, bricks, marble
* High interference potential: plaster, concrete, bulletproof glass
* Very high interference potential: metal


We recommend the steps above because they will show you how to resolve Wi-Fi and Bluetooth issues caused by wireless interference.


If you’re still experiencing the same issue, then try the steps here: If HomePod or HomePod mini isn't responding - Apple Support


Please let us know the outcome after giving the above steps a try.


Thanks for using the Apple Support Communities.


Cheers!


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HomePod in stereo left side cuts in and out every 30 secs

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