Apple CarPlay No Longer Working after 16.6 Update

I tried connecting my 2017 Audi A4 to my AppleCarPlay as I normal have a million times before. This time my A4 would not even show CarPlay as an option anymore and I strongly believe it was right after I installed the 16.6 update. At first I thought the USB port broke in my car, so I took it to the Audi dealership for them to tell me it was not broken. I have called Apple and they can't seem to figure it out. I kept mentioning it only started the last week of July when I updated my phone. I have also called Audi and they confirm it is nothing with my car. I have tried everything 500 times and no luck.


I have tried:


  • Confirmed with dealership USB port was working correctly
  • Confirmed with dealership all of the software was updated on my car
  • Purchased several Apple Certified lightening cable from the Apple Store
  • Reset the network on my phone
  • Completely deleted my phone back to factory settings and restored from a backup
  • Deleted CarPlay from my Car/Phone and started over from scratch
  • Checked the Screen Time/Content Privacy Restrictions
  • Confirmed car's infotainment system menu was enabled
  • Sent in a video / photo to Apple Help Desk showing it is not registering my phone, but will allow ApplePlay from any other phone that is not on 16.6


PLEASE HELP! I use Google Maps daily and it is really annoying to not be able to use. I have reached out to Apple and haven't gotten any solutions. I have searched the internet and found others having the same issue.


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[Edited by Moderator]

iPhone 12 Pro Max, iOS 16

Posted on Aug 11, 2023 12:14 PM

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Aug 11, 2023 12:35 PM in response to amandafromclarkston

The odds of someone who regularly replies to posts here; that is driving a 2017 Audi A4 with its current AirPlay firmware update; your particular iPhone model, and iOS 16.6 is pretty low. Apple product teams do not participate here, and it is we fellow users who do.


I suggest that you post your question in the AudiWorld Forums A4 discussions and see if anyone there that owns an Audi A4 has a solution for you. State your iPhone model there too.

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Apple CarPlay No Longer Working after 16.6 Update

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