My card can’t be added on my Apple Wallet

I am having the same issue. The app I have for my bank even has a button that allows me to add to my wallet straight from there and yet whether I do it in wallet or in the bank app it won’t let me.

I can’t add another card from Colombia to Apple Pay

Thanks for the tips and the update!

In what way could Apple do better?

UPDATE: The Visa still cannot be added. Talked to a different Apple supervisor who said to call the bank…AGAIN!!

Said they need to escalate to Visa. 😤

Didn’t work for me.

Please give me a copy of the letter you wrote because I’m definitely loosing it. 😤😤

Great to hear you were able to resolve your issue. Banking app, bypasses the issues that may be associated with your iPhone or Apple ID.

I can’t added my card

Did you read the 9 pages of posts before asking your question?

My card can’t be added on my Apple Wallet - Apple Community

Your have different issues if you can’t add a payment method to your Apple ID. Please create a new, separate post so we don’t spam these people that have a separate issue.

I had the same issue after all my credit cards were randomly bounced off Apple Wallet one day in early February. I was able to add back other credit cards except for one. It would not add on my husband's iphone either and even a factory reset on my phone did not solve the problem. It took many calls to Applecare and to my bank before someone at the bank figured out that it was because there were too many "tokens" on the card so an additional one could not be added. The bank deleted some tokens and instantly I was able to add the card without issue.

I’VE JUST SOLVED THIS FOR MY CARD. My mastercard expired and was renewed. The card didn’t automatically update in Apple Wallet and I had a notification to add new card details. When I tried (felt like several hundred times 😂) I had the “cannot add card” message. I spent the entire morning trying to sort it, reading posts like these with no luck. The I spoke to my card provider’s digital wallet team (who knew there was such a thing?) who solved it within 5 minutes. The problem (in my case) was that there were too many “devices” linked to my card so when I tried to put it onto Apple Wallet it was bounced. Turns out “devices” aren’t physical devices like phones and ipads but are “tokens” which are used by retailers when you input your card details and they make a request to the card provoder to keep your card details. Not every retailer you make transactions with counts as a “token” and there is no way of knowing which do and which don’t. My tokens included Amazon, Ocado, Trainline, Uber, Netflix but not Spotify, Waitrose, TfL so there’s no logic to it. You are only permitted 9 tokens in total and Apple Pay is one of them. The digital wallet team at my bank went through all my tokens with me and deleted those I no longer need. Now my mastercard is in my Apple Wallet 🥳. So if you have the same problem (clue is that other cards are accepted) try calling your bank’s digital wallet team and ask them to look at “tokens”. It worked for me - hope it works for you too. I only spent a few hours trying to sort it but nearly lost the will to live.

Hi,

So I have been having this issue with both my Apple Watch and new iPhone. My credit card had been working perfectly fine with my old phone. I have been back and forth with both the bank and apple support. I was able to aDS another card in the meantime. However, I have finally had it fixed. So I called the bank and apparently the credit card was linked to multiple what is called “tokens” which are like accounts for e.g. Apple Pay, Amazon, booking etc. and apparently there is a limit to how many a card can be linked to. So the bank unlinked some of these tokens and voilà problem solved.

What is the error message you receive when try adding a card?