My card can’t be added on my Apple Wallet

I’VE JUST SOLVED THIS FOR MY CARD. My mastercard expired and was renewed. The card didn’t automatically update in Apple Wallet and I had a notification to add new card details. When I tried (felt like several hundred times 😂) I had the “cannot add card” message. I spent the entire morning trying to sort it, reading posts like these with no luck. The I spoke to my card provider’s digital wallet team (who knew there was such a thing?) who solved it within 5 minutes. The problem (in my case) was that there were too many “devices” linked to my card so when I tried to put it onto Apple Wallet it was bounced. Turns out “devices” aren’t physical devices like phones and ipads but are “tokens” which are used by retailers when you input your card details and they make a request to the card provoder to keep your card details. Not every retailer you make transactions with counts as a “token” and there is no way of knowing which do and which don’t. My tokens included Amazon, Ocado, Trainline, Uber, Netflix but not Spotify, Waitrose, TfL so there’s no logic to it. You are only permitted 9 tokens in total and Apple Pay is one of them. The digital wallet team at my bank went through all my tokens with me and deleted those I no longer need. Now my mastercard is in my Apple Wallet 🥳. So if you have the same problem (clue is that other cards are accepted) try calling your bank’s digital wallet team and ask them to look at “tokens”. It worked for me - hope it works for you too. I only spent a few hours trying to sort it but nearly lost the will to live.

I had same issue, can be resolved by checking few things.

The error says contact card issuer however the issue is from apple side. I had this issue 4 years ago with one bank. Got same issue again with different card same bank. However I was able to add other bank cards in my iPhone without any issues.

Things to check:

1) Date and Time settings: Make sure Date and Time is set to 'Auto', If already on auto try to toggle it and restart phone.

=> If Date time is greyed out, Disable 'ScreenTime' and ScreenTime content and restrictions by going to 'Settings -> ScreenTime -> Content & Privacy Restrictions -> Toggle off'

=> Turn off Stolen device protection by going to 'Settings -> Face ID and Passcode -> Toggle of Stolen Device Protection'

=> Enable location for Time Zone 'Settings -> Privacy & Security -> Location services -> System Services -> Setting Time Zone -> Toggle on

2) Try adding card in different way.

=> Try adding card from bank's app directly, if they have this feature

=> try adding card from by going to apple wallet and then add card -> scan card

=> try adding card from by going to apple wallet and then add card -> Manually enter card details

note: In my case bank said the name should match exactly as appear on the card, however I was able to add it by entering just short name.

3) Most important step that resolved my issue.

=> Check your device name: Go to 'Settings -> General -> About -> Name'. Make sure there is no special characters in device name. For example change name from 'John's  iPhone' to 'iPhone'.

Note: for some reason adding card won't work if you have special characters in device name. This should be reason why it works in you Mac/watch for example and won't work in iPhone.

Also not all the banks are same, I was able to add one of the banks card without any issues even with special characters in my device name. However I wasn't able to add another banks card. I would take it positively as more complexity add more security lol.

I had this issue 4 years ago and happened again today, I didn't remember solution nor i was able to find on internet. I'm adding it here so it might help others and me in future lol.

If you're receiving an error when trying to add a card to Apple Pay stating "Card not added. Contact issuer for more information", here are a few steps and considerations you can follow to potentially resolve the issue:

Check Compatibility:

• • Ensure that your bank or card issuer supports Apple Pay. Not all banks or card issuers are compatible with Apple Pay.
  • Make sure your device is compatible with Apple Pay. For instance, older iPhone models do not support Apple Pay.

Verify Card Details:

• • Double-check to ensure that you're entering all the card details correctly, including the card number, expiration date, and CVV.

Internet Connection:

• • Ensure that your device has a stable internet connection, either via Wi-Fi or cellular data.

Update Your Device:

• • Ensure that your iOS device is running the latest version of iOS. Sometimes, updating can resolve compatibility or software-related issues.

Restart Your Device:

• • Try restarting your iPhone or iPad and then attempt to add the card again.

Check Restrictions:

• • Go to Settings > Screen Time > Content & Privacy Restrictions. Make sure that the "Adding Cards" feature under "Allow Changes" is not restricted.

Contact Your Card Issuer:

• • The error message suggests contacting your card issuer. This is because sometimes there might be security restrictions or other issues from the bank's end that prevent the card from being added to Apple Pay. They might provide specific guidance or take necessary actions on their end.

Reset Network Settings:

• • Sometimes, resetting network settings can help. Go to Settings > General > Reset > Reset Network Settings. (Note: This will erase all your Wi-Fi networks and passwords, cellular settings, and VPN and APN settings on your device.)

Contact Apple Support:

• • If none of the above solutions work, it might be a good idea to reach out to Apple Support. They might provide more specific guidance based on any recent issues or updates.

Remember, the key is to be patient and methodical when troubleshooting.

I had the same issue after all my credit cards were randomly bounced off Apple Wallet one day in early February. I was able to add back other credit cards except for one. It would not add on my husband's iphone either and even a factory reset on my phone did not solve the problem. It took many calls to Applecare and to my bank before someone at the bank figured out that it was because there were too many "tokens" on the card so an additional one could not be added. The bank deleted some tokens and instantly I was able to add the card without issue.

I just fixed my problem. I could add other credit cards except for one so not sure if it applies to your situation. It was because there were too many tokens on that particular card so when it came off Apple Wallet, it won't let me add it back on. I called the bank and they deleted some of the tokens for unused websites/retailers on my card and instantly I was able to add the card.

Hi,

So I have been having this issue with both my Apple Watch and new iPhone. My credit card had been working perfectly fine with my old phone. I have been back and forth with both the bank and apple support. I was able to aDS another card in the meantime. However, I have finally had it fixed. So I called the bank and apparently the credit card was linked to multiple what is called “tokens” which are like accounts for e.g. Apple Pay, Amazon, booking etc. and apparently there is a limit to how many a card can be linked to. So the bank unlinked some of these tokens and voilà problem solved.

I encountered this problem a year ago with my debit card after getting a new iphone and couldn't fix the problem so gave up. Decided to work on problem again this week and called BofA (again). The agent sent me to the BofA mobile app, and then to click on "Manage Debit/Credit Card" from top menu. Turns out my debit card had never been verified/authenticated. Problem easily solved. Hope this helps someone.

If you can add it through the banks website or their app, it indicates the bank or Payment Network (Visa, MasterCard etc.) is having verification issues. Apple is not a bank and cannot verify your card. Only the issuing bank or a third party verification service (Payment Network or merchant services provider) and verify the card/account. When you add the card manually using Apple Wallet, the banks verification procedure changes. It’s the manual verification process that is failing and that’s basically your banks issue.

Try to get your issue escalated up the tiers of support at the bank and hopefully they can resolve the issue for you. The bank’s support team may need to contact the Payment Network or verification services provider. Consumers will have no luck trying to get support from Payment Network etc.

Don’t use Wallet to verify. Go to Settings->Payment Cards->Verify Card if listed or add card then follow verification steps. I’m using the iPhone 15 Pro Max, 17.3.1 version. See screenshot.

Hello guys,

I had the same issue for months until I checked some old apple discussions about the same problem. Go to Face ID and passcode, turn passcode off( it will remove all cards from Apple Pay) and after that try add the cards that cannot be added first. It worked for me. I hope it will be a solution for all in this situation.

Have a good one!

Hope this will help. Add the card from the settings and not from the wallet app. Settings > search for payment & cards > add card. I called my card issuer and suggested the steps. Worked for me! 🙌🏼

FIXED THE ISSUE!!

Had to escalate to my bank and have them place an “override” with Visa to allow me to add the bank Visa to my ApplePay. 🤷‍♀️

Here's the resolution: Remove Apple Cash from Settings > Wallet&Apple Pay > Apple Cash. By deleting this it forces a sync connection back to Apple. Once the card is added you can re-add "Apple Cash" if you wish.

I managed to sort mine. If I go to the Apple wallet directly through the app, then go to add a new card (after having removed the old expired card), it was showing an option to add a “previous card”. When I went in there I clicked edit and deleted those cards, completely solving the problem and letting me add them no worries afterwards.

I was having the same issue but I was able to add my card through my bank app on my phone. In my bank app there was an option to add my card to the Apple wallet and that worked for me instead of talking to my bank.