My card can’t be added on my Apple Wallet

Since I got my new Iphone, this message pops up when I try to add my card to my apple wallet.

These cards are available to use in apple wallet, like i did whit my last Iphone. Please, may someone help me?


[Re-Titled by Moderator]

iPhone 14 Pro Max

Posted on Aug 11, 2023 1:18 PM

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Question marked as Top-ranking reply

Posted on Aug 11, 2023 1:42 PM

If you're receiving an error when trying to add a card to Apple Pay stating "Card not added. Contact issuer for more information", here are a few steps and considerations you can follow to potentially resolve the issue:


Check Compatibility:

    • Ensure that your bank or card issuer supports Apple Pay. Not all banks or card issuers are compatible with Apple Pay.
    • Make sure your device is compatible with Apple Pay. For instance, older iPhone models do not support Apple Pay.


Verify Card Details:

    • Double-check to ensure that you're entering all the card details correctly, including the card number, expiration date, and CVV.


Internet Connection:

    • Ensure that your device has a stable internet connection, either via Wi-Fi or cellular data.


Update Your Device:

    • Ensure that your iOS device is running the latest version of iOS. Sometimes, updating can resolve compatibility or software-related issues.


Restart Your Device:

    • Try restarting your iPhone or iPad and then attempt to add the card again.


Check Restrictions:

    • Go to Settings > Screen Time > Content & Privacy Restrictions. Make sure that the "Adding Cards" feature under "Allow Changes" is not restricted.


Contact Your Card Issuer:

    • The error message suggests contacting your card issuer. This is because sometimes there might be security restrictions or other issues from the bank's end that prevent the card from being added to Apple Pay. They might provide specific guidance or take necessary actions on their end.


Reset Network Settings:

    • Sometimes, resetting network settings can help. Go to Settings > General > Reset > Reset Network Settings. (Note: This will erase all your Wi-Fi networks and passwords, cellular settings, and VPN and APN settings on your device.)





Contact Apple Support:

    • If none of the above solutions work, it might be a good idea to reach out to Apple Support. They might provide more specific guidance based on any recent issues or updates.

Remember, the key is to be patient and methodical when troubleshooting.

135 replies

Feb 3, 2024 5:06 PM in response to mr-mughal

Mr-Mughal, u beautiful mfr, did someone ever tell you how amazing you are? Resetting the network settings seems to have been the fix for me after failing at every other attempt. If you see this message, I hope you have a wonderful day big dawg, and I truly mean that.

Feb 28, 2024 7:14 AM in response to Wingman77

As part of the account verification process Apple shares some information such as number of attempts to add the card over a specific period of time. Apple, banks and third party verifiers (such as Visa, MasterCard and others) don’t share what that time frame is. This is to help prevent and reduce fraud.


I believe two weeks since last attempt would be sufficient, but again that can vary.

Mar 17, 2024 10:55 AM in response to exarlos

I’m just working this issue with Apple support. This maybe a work around, possible. I’m waiting for a call back….

Go into “All Watches”and click the “i” in the watch app.

Unpair Apple Watch

This removes all data. (Something gets stuck in there)Don’t worry you will get it back.

when it comes back you want no data. Thing will be blank when it all comes back.

Add the card on the watch like you normally add a card.

Unpair the watch again

when it comes back pick a backup file you’ll see. Look closely at the dates.

Select the second oldest if it’s a recent backup file.

have a look at the wallet it should be now be there. Hopefully.

It’s a long painful process…



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My card can’t be added on my Apple Wallet

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