My card can’t be added on my Apple Wallet

Card Not Added. Contact your card issuer for more information. Add Card Later.

I have tried the bank but since the cards that I am trying to add are from different banks I am inclined to think that the error is with my phone? This issue occurred when I moved everything across from an iPhone 8 to a 15.

Hello guys,

I had the same issue for months until I checked some old apple discussions about the same problem. Go to Face ID and passcode, turn passcode off( it will remove all cards from Apple Pay) and after that try add the cards that cannot be added first. It worked for me. I hope it will be a solution for all in this situation.

Have a good one!

Not working for me in Malaysia and Maybank

There multiple solutions for multiple different issues with being able to add a payment method. If you want to start a new post listing your specific issue and the error message your receiving, I’d be happy to assist.

My Apple wallet well let me add any of my debit cards it’s keep giving me this error, “Card Not Added, Contact your card issuer for more information.”

I don’t know what else to do. I tried restarting my phone getting the software update looking on YouTube trying all the tips but it still doesn’t work. Can someone please help me

I had Apple and Fidelity on a 3-way call.

1. Apple asked Fidelity to “reset the ApplePay token”.
2. Fidelity said they don’t have any active ApplePay tokens on my account to reset.
3. Apple asked if they could escalate this request to Visa.
4. Fidelity talked with Visa who said they also don’t see a token to reset.
5. Apple had to escalate to their leadership.
6. Senior Advisor got on the phone and said the only thing they can do is “reset my Wallet & ApplePay”
7. I reset all settings but with the stolen device protection on, there is a 1-hour delay. So she has to call me back. 😤

This is a 💩 show! Apple could do better for their customers to help them resolve this issue.

I’ll update if it actually gets resolved.

No, I’m having the same issue with Apple blaming Chase and Chase blaming Apple….. it’s been going on long enough to be addressed by now—-especially with so many of us having the issue.

Hello, I have the same issue with my iphone 14 pro max. I have my card on my macbook and ipad but i cant add to my iphone. I contact my bank and after long sessions they advised me to wait up to 30 days in order to try to add it again and that might works.

I had the same issue after all my credit cards were randomly bounced off Apple Wallet one day in early February. I was able to add back other credit cards except for one. It would not add on my husband's iphone either and even a factory reset on my phone did not solve the problem. It took many calls to Applecare and to my bank before someone at the bank figured out that it was because there were too many "tokens" on the card so an additional one could not be added. The bank deleted some tokens and instantly I was able to add the card without issue.

I had same issue, can be resolved by checking few things.

The error says contact card issuer however the issue is from apple side. I had this issue 4 years ago with one bank. Got same issue again with different card same bank. However I was able to add other bank cards in my iPhone without any issues.

Things to check:

1) Date and Time settings: Make sure Date and Time is set to 'Auto', If already on auto try to toggle it and restart phone.

=> If Date time is greyed out, Disable 'ScreenTime' and ScreenTime content and restrictions by going to 'Settings -> ScreenTime -> Content & Privacy Restrictions -> Toggle off'

=> Turn off Stolen device protection by going to 'Settings -> Face ID and Passcode -> Toggle of Stolen Device Protection'

=> Enable location for Time Zone 'Settings -> Privacy & Security -> Location services -> System Services -> Setting Time Zone -> Toggle on

2) Try adding card in different way.

=> Try adding card from bank's app directly, if they have this feature

=> try adding card from by going to apple wallet and then add card -> scan card

=> try adding card from by going to apple wallet and then add card -> Manually enter card details

note: In my case bank said the name should match exactly as appear on the card, however I was able to add it by entering just short name.

3) Most important step that resolved my issue.

=> Check your device name: Go to 'Settings -> General -> About -> Name'. Make sure there is no special characters in device name. For example change name from 'John's  iPhone' to 'iPhone'.

Note: for some reason adding card won't work if you have special characters in device name. This should be reason why it works in you Mac/watch for example and won't work in iPhone.

Also not all the banks are same, I was able to add one of the banks card without any issues even with special characters in my device name. However I wasn't able to add another banks card. I would take it positively as more complexity add more security lol.

I had this issue 4 years ago and happened again today, I didn't remember solution nor i was able to find on internet. I'm adding it here so it might help others and me in future lol.

i dont know how all cards work but if your using chime make sure ur transactions are on. this may apply to other cards too. i just attempted to add my chime card to apple pay and it didnt work but it did after i turned my transactions on.

Hi,

So I have been having this issue with both my Apple Watch and new iPhone. My credit card had been working perfectly fine with my old phone. I have been back and forth with both the bank and apple support. I was able to aDS another card in the meantime. However, I have finally had it fixed. So I called the bank and apparently the credit card was linked to multiple what is called “tokens” which are like accounts for e.g. Apple Pay, Amazon, booking etc. and apparently there is a limit to how many a card can be linked to. So the bank unlinked some of these tokens and voilà problem solved.

I am also having this issue. Truly incredible how i contact Apple, my debit card, and my credit card companies and they all blame each other. Endless circle with no end in site. I can’t add anything to my watch or my phone. It’s also a serious issue at this point because i can’t download apps or re sub for my Apple Music.

Your bank will update virtual cards in your Wallet when it’s necessary.

Are you following the instructions in the notification displayed in your screenshot? You’re not showing the full screenshot, I don’t see the plus button.

Are you traveling? What country are you currently in?

Tried explaining this to the bank, they have no idea what this is about. Also they don't see my card being added on their end at all.