Since I got my new Iphone, this message pops up when I try to add my card to my apple wallet.
These cards are available to use in apple wallet, like i did whit my last Iphone. Please, may someone help me?
[Re-Titled by Moderator]
iPhone 14 Pro Max
I had same issue, can be resolved by checking few things.
The error says contact card issuer however the issue is from apple side. I had this issue 4 years ago with one bank. Got same issue again with different card same bank. However I was able to add other bank cards in my iPhone without any issues.
Things to check:
1) Date and Time settings: Make sure Date and Time is set to 'Auto', If already on auto try to toggle it and restart phone.
=> If Date time is greyed out, Disable 'ScreenTime' and ScreenTime content and restrictions by going to 'Settings -> ScreenTime -> Content & Privacy Restrictions -> Toggle off'
=> Turn off Stolen device protection by going to 'Settings -> Face ID and Passcode -> Toggle of Stolen Device Protection'
=> Enable location for Time Zone 'Settings -> Privacy & Security -> Location services -> System Services -> Setting Time Zone -> Toggle on
2) Try adding card in different way.
=> Try adding card from bank's app directly, if they have this feature
=> try adding card from by going to apple wallet and then add card -> scan card
=> try adding card from by going to apple wallet and then add card -> Manually enter card details
note: In my case bank said the name should match exactly as appear on the card, however I was able to add it by entering just short name.
3) Most important step that resolved my issue.
=> Check your device name: Go to 'Settings -> General -> About -> Name'. Make sure there is no special characters in device name. For example change name from 'John's iPhone' to 'iPhone'.
Note: for some reason adding card won't work if you have special characters in device name. This should be reason why it works in you Mac/watch for example and won't work in iPhone.
Also not all the banks are same, I was able to add one of the banks card without any issues even with special characters in my device name. However I wasn't able to add another banks card. I would take it positively as more complexity add more security lol.
I had this issue 4 years ago and happened again today, I didn't remember solution nor i was able to find on internet. I'm adding it here so it might help others and me in future lol.
Have you gone through removing the card from your devices and adding the card back and using a 4 digit number for the expiration year (MM/YYYY)?
I had the same issue for a couple of days! I’ve just had to manually type in my card details instead of adding it to wallet from my banking app, hopefully that helps!
How many devices are the cards currently on, iPad, Apple Watch, Mac or other iPhones?
Is your device updated to the latest iOS, version 17.3?
i had the same issue, but i added my card via my banking app and it worked that way
i dont know how all cards work but if your using chime make sure ur transactions are on. this may apply to other cards too. i just attempted to add my chime card to apple pay and it didnt work but it did after i turned my transactions on.
Go to settings < general < language & region and make sure your region is United States !
Hey,
Try to add the card via the bank application on iPhone.
Check your content restrictions that was my issue
Mr-Mughal, u beautiful mfr, did someone ever tell you how amazing you are? Resetting the network settings seems to have been the fix for me after failing at every other attempt. If you see this message, I hope you have a wonderful day big dawg, and I truly mean that.
Create a new post/thread with your specific issue(s) and we can try to help. A multi page thread has perhaps dozens of community members with similar issue, but vastly different solutions. People that have tried what is your fix find it confusing and it becomes impossible to help anyone.
As part of the account verification process Apple shares some information such as number of attempts to add the card over a specific period of time. Apple, banks and third party verifiers (such as Visa, MasterCard and others) don’t share what that time frame is. This is to help prevent and reduce fraud.
I believe two weeks since last attempt would be sufficient, but again that can vary.
What version of iOS is your iPhone on?
What is the exact error message? Have you contacted the bank that issued the card? If so, what did they say?
Hello, I have the same issue with my iphone 14 pro max. I have my card on my macbook and ipad but i cant add to my iphone. I contact my bank and after long sessions they advised me to wait up to 30 days in order to try to add it again and that might works.
I’m just working this issue with Apple support. This maybe a work around, possible. I’m waiting for a call back….
Go into “All Watches”and click the “i” in the watch app.
Unpair Apple Watch
This removes all data. (Something gets stuck in there)Don’t worry you will get it back.
when it comes back you want no data. Thing will be blank when it all comes back.
Add the card on the watch like you normally add a card.
Unpair the watch again
when it comes back pick a backup file you’ll see. Look closely at the dates.
Select the second oldest if it’s a recent backup file.
have a look at the wallet it should be now be there. Hopefully.
It’s a long painful process…
My card can’t be added on my Apple Wallet
