Since I got my new Iphone, this message pops up when I try to add my card to my apple wallet.
These cards are available to use in apple wallet, like i did whit my last Iphone. Please, may someone help me?
[Re-Titled by Moderator]
iPhone 14 Pro Max
I had same issue, can be resolved by checking few things.
The error says contact card issuer however the issue is from apple side. I had this issue 4 years ago with one bank. Got same issue again with different card same bank. However I was able to add other bank cards in my iPhone without any issues.
Things to check:
1) Date and Time settings: Make sure Date and Time is set to 'Auto', If already on auto try to toggle it and restart phone.
=> If Date time is greyed out, Disable 'ScreenTime' and ScreenTime content and restrictions by going to 'Settings -> ScreenTime -> Content & Privacy Restrictions -> Toggle off'
=> Turn off Stolen device protection by going to 'Settings -> Face ID and Passcode -> Toggle of Stolen Device Protection'
=> Enable location for Time Zone 'Settings -> Privacy & Security -> Location services -> System Services -> Setting Time Zone -> Toggle on
2) Try adding card in different way.
=> Try adding card from bank's app directly, if they have this feature
=> try adding card from by going to apple wallet and then add card -> scan card
=> try adding card from by going to apple wallet and then add card -> Manually enter card details
note: In my case bank said the name should match exactly as appear on the card, however I was able to add it by entering just short name.
3) Most important step that resolved my issue.
=> Check your device name: Go to 'Settings -> General -> About -> Name'. Make sure there is no special characters in device name. For example change name from 'John's iPhone' to 'iPhone'.
Note: for some reason adding card won't work if you have special characters in device name. This should be reason why it works in you Mac/watch for example and won't work in iPhone.
Also not all the banks are same, I was able to add one of the banks card without any issues even with special characters in my device name. However I wasn't able to add another banks card. I would take it positively as more complexity add more security lol.
I had this issue 4 years ago and happened again today, I didn't remember solution nor i was able to find on internet. I'm adding it here so it might help others and me in future lol.
This is a complicated issue. If you want to troubleshoot the issue please create a new post and explain what you’re experiencing.
These large threads have many subscribers and it’s next to impossible to help an individual. Not to mention spamming the members that have already resolved their issues.
Have you read through this thread and tried any of the solutions that have worked for other members? If not, please do so.
If the reading and translation is an issue, please tell us what error message you are receiving and what you’ve tried so far?
Your bank will update virtual cards in your Wallet when it’s necessary.
Are you following the instructions in the notification displayed in your screenshot? You’re not showing the full screenshot, I don’t see the plus button.
Are you traveling? What country are you currently in?
Did you contact your card issuer as instructed? If so, what did they say? Did you follow their instructions?
What is the exact error message?
Most banks use a third party verifier such as Mastercard or Visa. They could also be going through a merchant services provider. The bank has to get a hold of the third party. It’s an issue because the support staffs aren’t trained to know how to resolve these issues.
You replied to a 7 month old post and your symptoms have nothing to do with the original post or any other contributor to this thread. I encourage you to make a new thread with your content above and I’ll reply. I hesitate to reply here and spam dozens of other community members with unrelated material.
You replied to a 7 month old post and your symptoms have nothing to do with the original post or any other contributor to this thread. I encourage you to make a new thread with your content above and I’ll reply. I hesitate to reply here and spam dozens of other community members with unrelated material.
I’m not certain but I’m pretty sure this is an issue with iOS version 17 because I am having the same problem and it only started after updating to iOS 17. Was able to add cards just fine before iOS 17 but now I’m having issues every time I add a new card. (this does not include adding a card through the banks app to my Apple wallet)
You just need to request the issue be escalated to the next level. Eventually it’ll get to engineering in most cases. The real issue in my experience is the lack of communication between Apple, bank and Payment Network. The bank or Payment Network claim fraud prevention and CFPB lacks any authority to do much, if anything.
Basically mine was saying this and my card was eligible but didn't work. I just removed my card and re-added it.. for some reason it used my old card info. Not sure if works for everyone, but worked for me.😁
Took my phone to Apple explainrd that I can add my card in google pay my gf iPhone but not mine . Added my card on one of there phones in store and they replaced the motherboard so to say on my phone worked for like 2 months back to square one
Delete the wallet app and reset network settings. Download it again and check if it works.
I managed to add two of my cards after I had deleted them from my old phone. Still not succeeding with one. Good luck.
Create a new post with the specific issue explained and I’ll try to help.
My card can’t be added on my Apple Wallet
