My card can’t be added on my Apple Wallet

Have you read through this thread and tried any of the solutions that have worked for other members? If not, please do so.

If the reading and translation is an issue, please tell us what error message you are receiving and what you’ve tried so far?

I had Apple and Fidelity on a 3-way call.

1. Apple asked Fidelity to “reset the ApplePay token”.
2. Fidelity said they don’t have any active ApplePay tokens on my account to reset.
3. Apple asked if they could escalate this request to Visa.
4. Fidelity talked with Visa who said they also don’t see a token to reset.
5. Apple had to escalate to their leadership.
6. Senior Advisor got on the phone and said the only thing they can do is “reset my Wallet & ApplePay”
7. I reset all settings but with the stolen device protection on, there is a 1-hour delay. So she has to call me back. 😤

This is a 💩 show! Apple could do better for their customers to help them resolve this issue.

I’ll update if it actually gets resolved.

Your bank will update virtual cards in your Wallet when it’s necessary.

Are you following the instructions in the notification displayed in your screenshot? You’re not showing the full screenshot, I don’t see the plus button.

Are you traveling? What country are you currently in?

Did you contact your card issuer as instructed? If so, what did they say? Did you follow their instructions?

What is the exact error message?

Most banks use a third party verifier such as Mastercard or Visa. They could also be going through a merchant services provider. The bank has to get a hold of the third party. It’s an issue because the support staffs aren’t trained to know how to resolve these issues.

You replied to a 7 month old post and your symptoms have nothing to do with the original post or any other contributor to this thread. I encourage you to make a new thread with your content above and I’ll reply. I hesitate to reply here and spam dozens of other community members with unrelated material.

You replied to a 7 month old post and your symptoms have nothing to do with the original post or any other contributor to this thread. I encourage you to make a new thread with your content above and I’ll reply. I hesitate to reply here and spam dozens of other community members with unrelated material.

I’m not certain but I’m pretty sure this is an issue with iOS version 17 because I am having the same problem and it only started after updating to iOS 17. Was able to add cards just fine before iOS 17 but now I’m having issues every time I add a new card. (this does not include adding a card through the banks app to my Apple wallet)

You just need to request the issue be escalated to the next level. Eventually it’ll get to engineering in most cases. The real issue in my experience is the lack of communication between Apple, bank and Payment Network. The bank or Payment Network claim fraud prevention and CFPB lacks any authority to do much, if anything.

Basically mine was saying this and my card was eligible but didn't work. I just removed my card and re-added it.. for some reason it used my old card info. Not sure if works for everyone, but worked for me.😁

Took my phone to Apple explainrd that I can add my card in google pay my gf iPhone but not mine . Added my card on one of there phones in store and they replaced the motherboard so to say on my phone worked for like 2 months back to square one

Delete the wallet app and reset network settings. Download it again and check if it works.

I managed to add two of my cards after I had deleted them from my old phone. Still not succeeding with one. Good luck.

Create a new post with the specific issue explained and I’ll try to help.