My card can’t be added on my Apple Wallet

Since I got my new Iphone, this message pops up when I try to add my card to my apple wallet.

These cards are available to use in apple wallet, like i did whit my last Iphone. Please, may someone help me?


[Re-Titled by Moderator]

iPhone 14 Pro Max

Posted on Aug 11, 2023 1:18 PM

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Question marked as Top-ranking reply

Posted on Mar 1, 2024 7:30 AM

I’VE JUST SOLVED THIS FOR MY CARD. My mastercard expired and was renewed. The card didn’t automatically update in Apple Wallet and I had a notification to add new card details. When I tried (felt like several hundred times 😂) I had the “cannot add card” message. I spent the entire morning trying to sort it, reading posts like these with no luck. The I spoke to my card provider’s digital wallet team (who knew there was such a thing?) who solved it within 5 minutes. The problem (in my case) was that there were too many “devices” linked to my card so when I tried to put it onto Apple Wallet it was bounced. Turns out “devices” aren’t physical devices like phones and ipads but are “tokens” which are used by retailers when you input your card details and they make a request to the card provoder to keep your card details. Not every retailer you make transactions with counts as a “token” and there is no way of knowing which do and which don’t. My tokens included Amazon, Ocado, Trainline, Uber, Netflix but not Spotify, Waitrose, TfL so there’s no logic to it. You are only permitted 9 tokens in total and Apple Pay is one of them. The digital wallet team at my bank went through all my tokens with me and deleted those I no longer need. Now my mastercard is in my Apple Wallet 🥳. So if you have the same problem (clue is that other cards are accepted) try calling your bank’s digital wallet team and ask them to look at “tokens”. It worked for me - hope it works for you too. I only spent a few hours trying to sort it but nearly lost the will to live.

135 replies

Mar 17, 2024 10:55 AM in response to exarlos

I’m just working this issue with Apple support. This maybe a work around, possible. I’m waiting for a call back….

Go into “All Watches”and click the “i” in the watch app.

Unpair Apple Watch

This removes all data. (Something gets stuck in there)Don’t worry you will get it back.

when it comes back you want no data. Thing will be blank when it all comes back.

Add the card on the watch like you normally add a card.

Unpair the watch again

when it comes back pick a backup file you’ll see. Look closely at the dates.

Select the second oldest if it’s a recent backup file.

have a look at the wallet it should be now be there. Hopefully.

It’s a long painful process…



Apr 2, 2024 9:27 AM in response to exarlos

I’m not certain but I’m pretty sure this is an issue with iOS version 17 because I am having the same problem and it only started after updating to iOS 17. Was able to add cards just fine before iOS 17 but now I’m having issues every time I add a new card. (this does not include adding a card through the banks app to my Apple wallet)

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My card can’t be added on my Apple Wallet

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