My card can’t be added on my Apple Wallet

Has anyone resolved this issue? I'm using my nieces iPhone 8 and she took it in to get it fixed but it turned out her charger port was just dusty and then the guy at boost told my mom that she should upgrade her phone because soon the older iPhone models will no longer be able to operate or function properly and possibly not even be able to update to the newest software version so my mom ended up buying her another phone and she gave me the old phone but I don't believe that because I was using an iPhone 6 for a long time and it still is able to upgrade and function properly and that phone was able to use Apple pay still and this was just over the summer so it wasn't that long ago I used that phone until I got my iPhone XR than someone stole it.

Is the other people on this form said Apple blames the bank and the Bank blames Apple and I did all of the suggested steps that I've seen so far. And even after the associate from boost told my mom that and I started using the phone I was able to use Apple pay with no problem until I remove the card and I had tried to add a new one and it didn't allow me to and I even tried several cards the only car that had a different message on there besides "contact your issuer for more information" and that was with a PayPal card and after I tried to put that one on there they didn't accept my provider right now.

I was thinking maybe the salesman was right but that can't be the case if all of these ppl with new iPhones are having the same problems right now??? I did every that I seen so far that could possibly cause and fix the issue but I still can't use my all my apple wallet 😭

I was on iOS 17.2.1 but it has just updated to 17.3. I have removed the cards from the old phone and now managed to add two cards to the new phone. One is still not adding but I will try again tomorrow and call the bank if it still does not work. Thank you for your help.

Here's the resolution: Remove Apple Cash from Settings > Wallet&Apple Pay > Apple Cash. By deleting this it forces a sync connection back to Apple. Once the card is added you can re-add "Apple Cash" if you wish.

As part of the account verification process Apple shares some information such as number of attempts to add the card over a specific period of time. Apple, banks and third party verifiers (such as Visa, MasterCard and others) don’t share what that time frame is. This is to help prevent and reduce fraud.

I believe two weeks since last attempt would be sufficient, but again that can vary.

Most banks use a third party verifier such as Mastercard or Visa. They could also be going through a merchant services provider. The bank has to get a hold of the third party. It’s an issue because the support staffs aren’t trained to know how to resolve these issues.

I’VE JUST SOLVED THIS FOR MY CARD. My mastercard expired and was renewed. The card didn’t automatically update in Apple Wallet and I had a notification to add new card details. When I tried (felt like several hundred times 😂) I had the “cannot add card” message. I spent the entire morning trying to sort it, reading posts like these with no luck. The I spoke to my card provider’s digital wallet team (who knew there was such a thing?) who solved it within 5 minutes. The problem (in my case) was that there were too many “devices” linked to my card so when I tried to put it onto Apple Wallet it was bounced. Turns out “devices” aren’t physical devices like phones and ipads but are “tokens” which are used by retailers when you input your card details and they make a request to the card provoder to keep your card details. Not every retailer you make transactions with counts as a “token” and there is no way of knowing which do and which don’t. My tokens included Amazon, Ocado, Trainline, Uber, Netflix but not Spotify, Waitrose, TfL so there’s no logic to it. You are only permitted 9 tokens in total and Apple Pay is one of them. The digital wallet team at my bank went through all my tokens with me and deleted those I no longer need. Now my mastercard is in my Apple Wallet 🥳. So if you have the same problem (clue is that other cards are accepted) try calling your bank’s digital wallet team and ask them to look at “tokens”. It worked for me - hope it works for you too. I only spent a few hours trying to sort it but nearly lost the will to live.

I believe you are right I’m facing this problems for more than two weeks and I called Apple more than five times 5 different agents and all they say there is no blockage from Apple but my bank told me there is no blockage too I believe there is and the bank have already reset the token and even update the MSOS

For now what I know is Bank doesn’t have a department who specially handle Apple Pay and I don’t know. Is it just in my country? Which is Malaysia here but apple keep requesting me to call the PNO PAYMENT NETWORK OPERATOR AND THEY DON’T HAVE THE NUMBER EVEN SO I HAVE TO SEARCH ONE BY ONE OF COURSE I CALLED THE BANK THE BANK DOESN’T EVEN KNOW ABOUT THIS DEPARTMENT. I CALLED TO MASTERCARD. AND Walah they hand me back to my bank. So for people who are trying to call Visa or master. Don’t think about it. And I see some people say Apple Pay is working. Nope it’s not For everyone yet at least not for me yet my bank support Apple wallet this is not the first time I use Apple wallet I try all the troubleshooting from Apple and Bank try all the troubleshooting at their end also for people to take note regarding the token I believe if you receive the message saying card not added please contact card issue certain times it’s because of the token because last year my first Bank Card I have added to too many phones and I need to go to the bank to reset the token but this card which I’m referring to to this year have already reset the token for tons of time from the bank and I confirm it’s not the token

I’m having the same issue as everyone else with not being able to add my card to my apple wallet . I believe the issue is with Apple and this is why; I was successfully able to add the same cards to my friend’s Apple wallet with no problem.

I reached out to my card issuer (chase) and they too were unsuccessful with adding the card to my Apple wallet. I was told by the card issuer they received a message stating my Apple account has a FRAUD alert on it which is preventing them from adding my card to the wallet on there end.

I reached back out to Apple support and was told I don’t have any alerts on my Apple account. And the message the card issuer provided was untrue.

Can someone tell me if a Fraud alert on an Apple account is really a thing and how do I get this resolved?

You replied to a 7 month old post and your symptoms have nothing to do with the original post or any other contributor to this thread. I encourage you to make a new thread with your content above and I’ll reply. I hesitate to reply here and spam dozens of other community members with unrelated material.

I managed to sort mine. If I go to the Apple wallet directly through the app, then go to add a new card (after having removed the old expired card), it was showing an option to add a “previous card”. When I went in there I clicked edit and deleted those cards, completely solving the problem and letting me add them no worries afterwards.

My Apple wallet well let me add any of my debit cards it’s keep giving me this error, “Card Not Added, Contact your card issuer for more information.”

I don’t know what else to do. I tried restarting my phone getting the software update looking on YouTube trying all the tips but it still doesn’t work. Can someone please help me

You replied to a 7 month old post and your symptoms have nothing to do with the original post or any other contributor to this thread. I encourage you to make a new thread with your content above and I’ll reply. I hesitate to reply here and spam dozens of other community members with unrelated material.

Hi,

So I have been having this issue with both my Apple Watch and new iPhone. My credit card had been working perfectly fine with my old phone. I have been back and forth with both the bank and apple support. I was able to aDS another card in the meantime. However, I have finally had it fixed. So I called the bank and apparently the credit card was linked to multiple what is called “tokens” which are like accounts for e.g. Apple Pay, Amazon, booking etc. and apparently there is a limit to how many a card can be linked to. So the bank unlinked some of these tokens and voilà problem solved.

Create a new post/thread with your specific issue(s) and we can try to help. A multi page thread has perhaps dozens of community members with similar issue, but vastly different solutions. People that have tried what is your fix find it confusing and it becomes impossible to help anyone.