Since I got my new Iphone, this message pops up when I try to add my card to my apple wallet.
These cards are available to use in apple wallet, like i did whit my last Iphone. Please, may someone help me?
[Re-Titled by Moderator]
iPhone 14 Pro Max
I had same issue, can be resolved by checking few things.
The error says contact card issuer however the issue is from apple side. I had this issue 4 years ago with one bank. Got same issue again with different card same bank. However I was able to add other bank cards in my iPhone without any issues.
Things to check:
1) Date and Time settings: Make sure Date and Time is set to 'Auto', If already on auto try to toggle it and restart phone.
=> If Date time is greyed out, Disable 'ScreenTime' and ScreenTime content and restrictions by going to 'Settings -> ScreenTime -> Content & Privacy Restrictions -> Toggle off'
=> Turn off Stolen device protection by going to 'Settings -> Face ID and Passcode -> Toggle of Stolen Device Protection'
=> Enable location for Time Zone 'Settings -> Privacy & Security -> Location services -> System Services -> Setting Time Zone -> Toggle on
2) Try adding card in different way.
=> Try adding card from bank's app directly, if they have this feature
=> try adding card from by going to apple wallet and then add card -> scan card
=> try adding card from by going to apple wallet and then add card -> Manually enter card details
note: In my case bank said the name should match exactly as appear on the card, however I was able to add it by entering just short name.
3) Most important step that resolved my issue.
=> Check your device name: Go to 'Settings -> General -> About -> Name'. Make sure there is no special characters in device name. For example change name from 'John's iPhone' to 'iPhone'.
Note: for some reason adding card won't work if you have special characters in device name. This should be reason why it works in you Mac/watch for example and won't work in iPhone.
Also not all the banks are same, I was able to add one of the banks card without any issues even with special characters in my device name. However I wasn't able to add another banks card. I would take it positively as more complexity add more security lol.
I had this issue 4 years ago and happened again today, I didn't remember solution nor i was able to find on internet. I'm adding it here so it might help others and me in future lol.
my bank suggested I file a CFPB complaint on this issue, has anyone tried that and gotten any results?
Write to the executive office of the bank. Most CEO’s email addresses are public
Have you read through the 7 pages of posts and comments? There are multiple solutions offered.
AMAZING - This works and I had loads of 'tokens' which the bank cleared.
So, the step labeled > Check Restrictions < seems to be in error. I’ve checked iOS 15, iOS 16 and iOS 17beta and Adding Cards is not an option? Can you take a screenshot please?
Or are you a chat bot and can’t answer?
I’m having the same issue 14pro. Cannot add my Apple Card to my wallet. It’s on my iPad and watch! Tried all the above steps. Up to date in everything. Says check Apple Pay services. Online status is everything is running. I only use it on my watch really anyway. It was working a month ago just fine. Didn’t touch anything. Hopefully a bug?
Mine finally started working randomly yesterday after no success for weeks. Apple support was completely worthless after blaming it on the bank. Even though I tried a number of cards from multiple banks.
Same here. Spent an hour on phone to apple, spent half hour on phone to card company, both blamed each other. I could put the same card on my husband’s phone tho so I knew it wasn’t the card. Saw your message and tried again and hey presto it now works. Clearly apple had the issue
Me too, I phoned the bank but they told me there isn’t an issue with the bank card and told me to contact Apple. After 30mins on the phone to Apple without any success they told me to call my mobile network provider. I contacted them but there are no issues there. I phoned my bank again and they told me to ring Visa, I rang them but they don’t deal with Apple Pay. So now I’m guessing it’s a glitch with Apple Pay. I can add my card on the iPad but not my iPhone. This saga has been going on for 6 months and I’ve just about given up now!!
I'm having the same issue... Tried it with different cards from different issuers but I keep getting the same error message. I could add these on my old iphone 6 but not on my iphone 14. I have been on the phone with apple support already 3 times and they have checked all possible setting issues, erased the phone and installed new software via itunes etc. but nothing seemed to work. If you found a solution I am keen to try to get this solved finally.
Has anyone resolved this issue? I'm using my nieces iPhone 8 and she took it in to get it fixed but it turned out her charger port was just dusty and then the guy at boost told my mom that she should upgrade her phone because soon the older iPhone models will no longer be able to operate or function properly and possibly not even be able to update to the newest software version so my mom ended up buying her another phone and she gave me the old phone but I don't believe that because I was using an iPhone 6 for a long time and it still is able to upgrade and function properly and that phone was able to use Apple pay still and this was just over the summer so it wasn't that long ago I used that phone until I got my iPhone XR than someone stole it.
Is the other people on this form said Apple blames the bank and the Bank blames Apple and I did all of the suggested steps that I've seen so far. And even after the associate from boost told my mom that and I started using the phone I was able to use Apple pay with no problem until I remove the card and I had tried to add a new one and it didn't allow me to and I even tried several cards the only car that had a different message on there besides "contact your issuer for more information" and that was with a PayPal card and after I tried to put that one on there they didn't accept my provider right now.
I was thinking maybe the salesman was right but that can't be the case if all of these ppl with new iPhones are having the same problems right now??? I did every that I seen so far that could possibly cause and fix the issue but I still can't use my all my apple wallet 😭
Card Not Added. Contact your card issuer for more information. Add Card Later.
I have tried the bank but since the cards that I am trying to add are from different banks I am inclined to think that the error is with my phone? This issue occurred when I moved everything across from an iPhone 8 to a 15.
I was on iOS 17.2.1 but it has just updated to 17.3. I have removed the cards from the old phone and now managed to add two cards to the new phone. One is still not adding but I will try again tomorrow and call the bank if it still does not work. Thank you for your help.
It does leave me to wonder if a replacement device will fix the issue since it seems to be device count problem. I'm leaning towards the fact it won't work, you just have to wait for whatever is blocking it to stop blocking it.
I believe you are right I’m facing this problems for more than two weeks and I called Apple more than five times 5 different agents and all they say there is no blockage from Apple but my bank told me there is no blockage too I believe there is and the bank have already reset the token and even update the MSOS
My card can’t be added on my Apple Wallet
