My card can’t be added on my Apple Wallet

Since I got my new Iphone, this message pops up when I try to add my card to my apple wallet.

These cards are available to use in apple wallet, like i did whit my last Iphone. Please, may someone help me?


[Re-Titled by Moderator]

iPhone 14 Pro Max

Posted on Aug 11, 2023 1:18 PM

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Question marked as Top-ranking reply

Posted on Mar 1, 2024 7:30 AM

I’VE JUST SOLVED THIS FOR MY CARD. My mastercard expired and was renewed. The card didn’t automatically update in Apple Wallet and I had a notification to add new card details. When I tried (felt like several hundred times 😂) I had the “cannot add card” message. I spent the entire morning trying to sort it, reading posts like these with no luck. The I spoke to my card provider’s digital wallet team (who knew there was such a thing?) who solved it within 5 minutes. The problem (in my case) was that there were too many “devices” linked to my card so when I tried to put it onto Apple Wallet it was bounced. Turns out “devices” aren’t physical devices like phones and ipads but are “tokens” which are used by retailers when you input your card details and they make a request to the card provoder to keep your card details. Not every retailer you make transactions with counts as a “token” and there is no way of knowing which do and which don’t. My tokens included Amazon, Ocado, Trainline, Uber, Netflix but not Spotify, Waitrose, TfL so there’s no logic to it. You are only permitted 9 tokens in total and Apple Pay is one of them. The digital wallet team at my bank went through all my tokens with me and deleted those I no longer need. Now my mastercard is in my Apple Wallet 🥳. So if you have the same problem (clue is that other cards are accepted) try calling your bank’s digital wallet team and ask them to look at “tokens”. It worked for me - hope it works for you too. I only spent a few hours trying to sort it but nearly lost the will to live.

135 replies

Jan 15, 2024 11:15 AM in response to exarlos

Me too, I phoned the bank but they told me there isn’t an issue with the bank card and told me to contact Apple. After 30mins on the phone to Apple without any success they told me to call my mobile network provider. I contacted them but there are no issues there. I phoned my bank again and they told me to ring Visa, I rang them but they don’t deal with Apple Pay. So now I’m guessing it’s a glitch with Apple Pay. I can add my card on the iPad but not my iPhone. This saga has been going on for 6 months and I’ve just about given up now!!

Jan 19, 2024 3:56 AM in response to exarlos

I'm having the same issue... Tried it with different cards from different issuers but I keep getting the same error message. I could add these on my old iphone 6 but not on my iphone 14. I have been on the phone with apple support already 3 times and they have checked all possible setting issues, erased the phone and installed new software via itunes etc. but nothing seemed to work. If you found a solution I am keen to try to get this solved finally.

Jan 30, 2024 1:47 AM in response to Gloller

Has anyone resolved this issue? I'm using my nieces iPhone 8 and she took it in to get it fixed but it turned out her charger port was just dusty and then the guy at boost told my mom that she should upgrade her phone because soon the older iPhone models will no longer be able to operate or function properly and possibly not even be able to update to the newest software version so my mom ended up buying her another phone and she gave me the old phone but I don't believe that because I was using an iPhone 6 for a long time and it still is able to upgrade and function properly and that phone was able to use Apple pay still and this was just over the summer so it wasn't that long ago I used that phone until I got my iPhone XR than someone stole it.



Is the other people on this form said Apple blames the bank and the Bank blames Apple and I did all of the suggested steps that I've seen so far. And even after the associate from boost told my mom that and I started using the phone I was able to use Apple pay with no problem until I remove the card and I had tried to add a new one and it didn't allow me to and I even tried several cards the only car that had a different message on there besides "contact your issuer for more information" and that was with a PayPal card and after I tried to put that one on there they didn't accept my provider right now.



I was thinking maybe the salesman was right but that can't be the case if all of these ppl with new iPhones are having the same problems right now??? I did every that I seen so far that could possibly cause and fix the issue but I still can't use my all my apple wallet 😭

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My card can’t be added on my Apple Wallet

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