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My card can’t be added on my Apple Wallet

Since I got my new Iphone, this message pops up when I try to add my card to my apple wallet.

These cards are available to use in apple wallet, like i did whit my last Iphone. Please, may someone help me?


[Re-Titled by Moderator]

iPhone 14 Pro Max

Posted on Aug 11, 2023 1:18 PM

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Question marked as Top-ranking reply

Posted on Jan 1, 2024 9:00 PM

I’m having the same issue. I can add cards to my watch but not my phone. Have you found a resolution? Apple blames the bank. The banks blame Apple.

135 replies

Jan 30, 2024 1:47 AM in response to Gloller

Has anyone resolved this issue? I'm using my nieces iPhone 8 and she took it in to get it fixed but it turned out her charger port was just dusty and then the guy at boost told my mom that she should upgrade her phone because soon the older iPhone models will no longer be able to operate or function properly and possibly not even be able to update to the newest software version so my mom ended up buying her another phone and she gave me the old phone but I don't believe that because I was using an iPhone 6 for a long time and it still is able to upgrade and function properly and that phone was able to use Apple pay still and this was just over the summer so it wasn't that long ago I used that phone until I got my iPhone XR than someone stole it.



Is the other people on this form said Apple blames the bank and the Bank blames Apple and I did all of the suggested steps that I've seen so far. And even after the associate from boost told my mom that and I started using the phone I was able to use Apple pay with no problem until I remove the card and I had tried to add a new one and it didn't allow me to and I even tried several cards the only car that had a different message on there besides "contact your issuer for more information" and that was with a PayPal card and after I tried to put that one on there they didn't accept my provider right now.



I was thinking maybe the salesman was right but that can't be the case if all of these ppl with new iPhones are having the same problems right now??? I did every that I seen so far that could possibly cause and fix the issue but I still can't use my all my apple wallet 😭

Mar 1, 2024 8:27 AM in response to TheCliffordApple

For now what I know is Bank doesn’t have a department who specially handle Apple Pay and I don’t know. Is it just in my country? Which is Malaysia here but apple keep requesting me to call the PNO PAYMENT NETWORK OPERATOR AND THEY DON’T HAVE THE NUMBER EVEN SO I HAVE TO SEARCH ONE BY ONE OF COURSE I CALLED THE BANK THE BANK DOESN’T EVEN KNOW ABOUT THIS DEPARTMENT. I CALLED TO MASTERCARD. AND Walah they hand me back to my bank. So for people who are trying to call Visa or master. Don’t think about it. And I see some people say Apple Pay is working. Nope it’s not For everyone yet at least not for me yet my bank support Apple wallet this is not the first time I use Apple wallet I try all the troubleshooting from Apple and Bank try all the troubleshooting at their end also for people to take note regarding the token I believe if you receive the message saying card not added please contact card issue certain times it’s because of the token because last year my first Bank Card I have added to too many phones and I need to go to the bank to reset the token but this card which I’m referring to to this year have already reset the token for tons of time from the bank and I confirm it’s not the token

Mar 2, 2024 1:33 PM in response to exarlos

I’m having the same issue as everyone else with not being able to add my card to my apple wallet . I believe the issue is with Apple and this is why; I was successfully able to add the same cards to my friend’s Apple wallet with no problem.


I reached out to my card issuer (chase) and they too were unsuccessful with adding the card to my Apple wallet. I was told by the card issuer they received a message stating my Apple account has a FRAUD alert on it which is preventing them from adding my card to the wallet on there end.


I reached back out to Apple support and was told I don’t have any alerts on my Apple account. And the message the card issuer provided was untrue.


Can someone tell me if a Fraud alert on an Apple account is really a thing and how do I get this resolved?

My card can’t be added on my Apple Wallet

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