My card can’t be added on my Apple Wallet

I was on iOS 17.2.1 but it has just updated to 17.3. I have removed the cards from the old phone and now managed to add two cards to the new phone. One is still not adding but I will try again tomorrow and call the bank if it still does not work. Thank you for your help.

It does leave me to wonder if a replacement device will fix the issue since it seems to be device count problem. I'm leaning towards the fact it won't work, you just have to wait for whatever is blocking it to stop blocking it.

I believe you are right I’m facing this problems for more than two weeks and I called Apple more than five times 5 different agents and all they say there is no blockage from Apple but my bank told me there is no blockage too I believe there is and the bank have already reset the token and even update the MSOS

For now what I know is Bank doesn’t have a department who specially handle Apple Pay and I don’t know. Is it just in my country? Which is Malaysia here but apple keep requesting me to call the PNO PAYMENT NETWORK OPERATOR AND THEY DON’T HAVE THE NUMBER EVEN SO I HAVE TO SEARCH ONE BY ONE OF COURSE I CALLED THE BANK THE BANK DOESN’T EVEN KNOW ABOUT THIS DEPARTMENT. I CALLED TO MASTERCARD. AND Walah they hand me back to my bank. So for people who are trying to call Visa or master. Don’t think about it. And I see some people say Apple Pay is working. Nope it’s not For everyone yet at least not for me yet my bank support Apple wallet this is not the first time I use Apple wallet I try all the troubleshooting from Apple and Bank try all the troubleshooting at their end also for people to take note regarding the token I believe if you receive the message saying card not added please contact card issue certain times it’s because of the token because last year my first Bank Card I have added to too many phones and I need to go to the bank to reset the token but this card which I’m referring to to this year have already reset the token for tons of time from the bank and I confirm it’s not the token

There multiple solutions for multiple different issues with being able to add a payment method. If you want to start a new post listing your specific issue and the error message your receiving, I’d be happy to assist.

I’m having the same issue as everyone else with not being able to add my card to my apple wallet . I believe the issue is with Apple and this is why; I was successfully able to add the same cards to my friend’s Apple wallet with no problem.

I reached out to my card issuer (chase) and they too were unsuccessful with adding the card to my Apple wallet. I was told by the card issuer they received a message stating my Apple account has a FRAUD alert on it which is preventing them from adding my card to the wallet on there end.

I reached back out to Apple support and was told I don’t have any alerts on my Apple account. And the message the card issuer provided was untrue.

Can someone tell me if a Fraud alert on an Apple account is really a thing and how do I get this resolved?

My Apple wallet well let me add any of my debit cards it’s keep giving me this error, “Card Not Added, Contact your card issuer for more information.”

I don’t know what else to do. I tried restarting my phone getting the software update looking on YouTube trying all the tips but it still doesn’t work. Can someone please help me

Hello, has anyone found a working solution for this. Adding the cards works on my old iPhone SE but not on my iPhone 11 Pro Max. I tried updating to latest iOS, network resetting, adding the card from settings, and contacting my card issuer, but they don't know what to do and no other fixes work.

I also used to be able to add the card on my iPhone 11 Pro Max until it randomly stopped working.

Any fix?

There are multiple fixes. The issue with these huge threads are there are multiple issues being discussed with multiple solutions being given out. But people are apply the wrong fixes thinking every issue is the same. If you want to create a separate post, I’d be happy to help you troubleshoot your issue.

yeah i can’t seem to get to add a payment method at all on my iphone, it’s so annoying. like other people said, apple support just say it’s the bank.

if anyone knows any tips pls lmk because this is genuinely so fkn annoying..

This is a complicated issue. If you want to troubleshoot the issue please create a new post and explain what you’re experiencing.

These large threads have many subscribers and it’s next to impossible to help an individual. Not to mention spamming the members that have already resolved their issues.

This is a complicated issue. If you want to troubleshoot the issue please create a new post and explain what you’re experiencing.

These large threads have many subscribers and it’s next to impossible to help an individual. Not to mention spamming the members that have already resolved their issues.

Not sure what you meant by response period. Do you mean a limit on time frame for filing or what exactly? I think CFPB responds back to you in 30 days or less.

Do you have an open ticket number from Apple Support on the issue? You’ll need that for the complaint.

myself, I've tried apple, I've tried the bank, the bank(branch) has tried the PNO, they've tried to get engineering involved, I think the reason in my case why CFPB was suggested was to get the bank's higher ups to ask 'why do we have a customer losing their mind here'

That’s great news. I’m so glad to hear your bank was able to escalate the issue with Visa. Your bank support team and Apple Support are to be congratulated for assisting you in resolving the issue with Visa.