My card can’t be added on my Apple Wallet

I’m having the same issue. I can add cards to my watch but not my phone. Have you found a resolution? Apple blames the bank. The banks blame Apple.

Delete the wallet app and reset network settings. Download it again and check if it works.

Same here. Spent an hour on phone to apple, spent half hour on phone to card company, both blamed each other. I could put the same card on my husband’s phone tho so I knew it wasn’t the card. Saw your message and tried again and hey presto it now works. Clearly apple had the issue

You ever get this fixed? I’m having same issue.

I'm having the same issue... Tried it with different cards from different issuers but I keep getting the same error message. I could add these on my old iphone 6 but not on my iphone 14. I have been on the phone with apple support already 3 times and they have checked all possible setting issues, erased the phone and installed new software via itunes etc. but nothing seemed to work. If you found a solution I am keen to try to get this solved finally.

Mine finally started working randomly yesterday after no success for weeks. Apple support was completely worthless after blaming it on the bank. Even though I tried a number of cards from multiple banks.

Why can no one seem to be able to resolve this??? I spent hours on the phone with Apple Support and my financial institution and they both point the fingers at each other! So frustrating.

I’VE JUST SOLVED THIS FOR MY CARD. My mastercard expired and was renewed. The card didn’t automatically update in Apple Wallet and I had a notification to add new card details. When I tried (felt like several hundred times 😂) I had the “cannot add card” message. I spent the entire morning trying to sort it, reading posts like these with no luck. The I spoke to my card provider’s digital wallet team (who knew there was such a thing?) who solved it within 5 minutes. The problem (in my case) was that there were too many “devices” linked to my card so when I tried to put it onto Apple Wallet it was bounced. Turns out “devices” aren’t physical devices like phones and ipads but are “tokens” which are used by retailers when you input your card details and they make a request to the card provoder to keep your card details. Not every retailer you make transactions with counts as a “token” and there is no way of knowing which do and which don’t. My tokens included Amazon, Ocado, Trainline, Uber, Netflix but not Spotify, Waitrose, TfL so there’s no logic to it. You are only permitted 9 tokens in total and Apple Pay is one of them. The digital wallet team at my bank went through all my tokens with me and deleted those I no longer need. Now my mastercard is in my Apple Wallet 🥳. So if you have the same problem (clue is that other cards are accepted) try calling your bank’s digital wallet team and ask them to look at “tokens”. It worked for me - hope it works for you too. I only spent a few hours trying to sort it but nearly lost the will to live.

If you're receiving an error when trying to add a card to Apple Pay stating "Card not added. Contact issuer for more information", here are a few steps and considerations you can follow to potentially resolve the issue:

Check Compatibility:

• • Ensure that your bank or card issuer supports Apple Pay. Not all banks or card issuers are compatible with Apple Pay.
  • Make sure your device is compatible with Apple Pay. For instance, older iPhone models do not support Apple Pay.

Verify Card Details:

• • Double-check to ensure that you're entering all the card details correctly, including the card number, expiration date, and CVV.

Internet Connection:

• • Ensure that your device has a stable internet connection, either via Wi-Fi or cellular data.

Update Your Device:

• • Ensure that your iOS device is running the latest version of iOS. Sometimes, updating can resolve compatibility or software-related issues.

Restart Your Device:

• • Try restarting your iPhone or iPad and then attempt to add the card again.

Check Restrictions:

• • Go to Settings > Screen Time > Content & Privacy Restrictions. Make sure that the "Adding Cards" feature under "Allow Changes" is not restricted.

Contact Your Card Issuer:

• • The error message suggests contacting your card issuer. This is because sometimes there might be security restrictions or other issues from the bank's end that prevent the card from being added to Apple Pay. They might provide specific guidance or take necessary actions on their end.

Reset Network Settings:

• • Sometimes, resetting network settings can help. Go to Settings > General > Reset > Reset Network Settings. (Note: This will erase all your Wi-Fi networks and passwords, cellular settings, and VPN and APN settings on your device.)

Contact Apple Support:

• • If none of the above solutions work, it might be a good idea to reach out to Apple Support. They might provide more specific guidance based on any recent issues or updates.

Remember, the key is to be patient and methodical when troubleshooting.

So, the step labeled > Check Restrictions < seems to be in error. I’ve checked iOS 15, iOS 16 and iOS 17beta and Adding Cards is not an option? Can you take a screenshot please?

Or are you a chat bot and can’t answer?

Hope this will help. Add the card from the settings and not from the wallet app. Settings > search for payment & cards > add card. I called my card issuer and suggested the steps. Worked for me! 🙌🏼

Me too, I phoned the bank but they told me there isn’t an issue with the bank card and told me to contact Apple. After 30mins on the phone to Apple without any success they told me to call my mobile network provider. I contacted them but there are no issues there. I phoned my bank again and they told me to ring Visa, I rang them but they don’t deal with Apple Pay. So now I’m guessing it’s a glitch with Apple Pay. I can add my card on the iPad but not my iPhone. This saga has been going on for 6 months and I’ve just about given up now!!

Mr-Mughal, u beautiful mfr, did someone ever tell you how amazing you are? Resetting the network settings seems to have been the fix for me after failing at every other attempt. If you see this message, I hope you have a wonderful day big dawg, and I truly mean that.

I’m having the same issue 14pro. Cannot add my Apple Card to my wallet. It’s on my iPad and watch! Tried all the above steps. Up to date in everything. Says check Apple Pay services. Online status is everything is running. I only use it on my watch really anyway. It was working a month ago just fine. Didn’t touch anything. Hopefully a bug?

Having the same issue after restoring my IPhone 12 Pro Max. The cards work perfectly fine on an old IPhone 6. Apple support hasn’t been helpful at all