Having strange issues with mail loading in on my laptop. I can see them on my phone and ipad, but sometimes they are not showing up at all on my laptop; sometimes the message is there, but not the content. Any suggestions to troubleshoot?

I've tried deleting years worth of emails, but all still acting very wonky.

Need some expert help.


iMac 27″, macOS 10.13

Posted on Aug 11, 2023 1:43 PM

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Question marked as Top-ranking reply

Posted on Aug 12, 2023 9:26 PM

Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.


If still no good Disconnect from the Internet, then start Mail, look for the last rec'd eMail.


Does Mail crash if no internet?


Quit Mail & login to your WebMail in a Browser, if possible delete any later eMails there after the last rec'd one on the Mac.


If you have no POP accounts & they’re all IMAP accounts then in Mail’s Mailbox menu choose Rebuild.

3 replies
Question marked as Top-ranking reply

Aug 12, 2023 9:26 PM in response to AdvisorMP

Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.


If still no good Disconnect from the Internet, then start Mail, look for the last rec'd eMail.


Does Mail crash if no internet?


Quit Mail & login to your WebMail in a Browser, if possible delete any later eMails there after the last rec'd one on the Mac.


If you have no POP accounts & they’re all IMAP accounts then in Mail’s Mailbox menu choose Rebuild.

Aug 12, 2023 4:15 PM in response to NPM_2023

Thanks for reaching out NPM_2023,


It sounds like you're having some trouble with your emails having no content, or not showing up at all. We can help.


First, let's see if we can determine if the issue is with your email provider or something else. If you open a browser and open your email provider's website, does the email issue persist while signed in there? If it does, it means its an issue with your email service, and you'll want to reach out to them for assistance.


If it doesn't happen there, you can Rebuild mailboxes in Mail on Mac to see if that corrects the issue.


Keep us posted.


We are here for you.


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Having strange issues with mail loading in on my laptop. I can see them on my phone and ipad, but sometimes they are not showing up at all on my laptop; sometimes the message is there, but not the content. Any suggestions to troubleshoot?

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