New iPad Pro-Page Loading Issues-WiFi Connected: Please Help!!

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New iPad Pro-Page Loading Issues-WiFi Connected: Please Help!!

Hi, I’m having an extremely frustrating issue with my new iPad Pro 4th gen. The iPad shows connected to Wi-Fi but pages will often not load or take forever to load. It happens with every site (Safari, Social media, streaming, etc.). Sometimes it works great; other times the pages won’t load.

Key points:

I have many other devices connected with no issues.

I’m using a new Xfinity router. Standard set up, no changes.

This is my second iPad Pro. I took the first one back with the exact same issue.

I contacted Apple support and she tried but could not help me.

Any help or direction will be greatly appreciated!

Jeff

iPad, iOS 10

Posted on Aug 11, 2023 4:35 PM

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Answer 1

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chuckbl

Community Specialist

Aug 12, 2023 12:27 PM in response to triguy075

Hello triguy075,

Since you experienced the same behavior with a prior device, you'll want to double check that your router is configured with the recommended settings from this resource: Recommended settings for Wi-Fi routers and access points - Apple Support

Additionally, have you had the chance to restart your router as part of your prior troubleshooting? How about testing your iPad Pro with another Wi-Fi network? Those steps would help to further isolate a potential networking conflict specific to your Wi-Fi network.

Let us know, and we'll keep moving forward from there.

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New iPad Pro-Page Loading Issues-WiFi Connected: Please Help!!

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