Overheating M2 Air

Since the first day, I have a problem with heating of my macbook air m2. The first time I turned it on after purchasing and plugged charging, it started literally burning. I couldn’t even touched it. After I restart, the problem seemed to be solves because it didn’t overheat. However, it’s been 3 week since I bought it btw, randomly it overheats. For instance, on monday morning everything is fine, I’m using safari and word and it’s not even warm but in the evening while I start using the same apps it starts overheating. Do you guys think that maybe my macbook could have a software or hardware problem? I’m really worried because it’s only been under a month since I purchased it.

Also when I tried to open the teams app, my macbook collapsed. It closed every window.

I have run the diagnostics several times. The results were saying that everything is fine until today. This morning I had a massive problem with overheating and run diagnostics. The PPP001 was the outcome. So I called the apple support right away. From the support team, Maria, a senior specialist, was so helpful to me and told me the options I have.

I decided to take it to a apple service provider, which is Gurgencler Mersin, and the team was not supportive at all. I have tried to tell them my story but from my perspective they were not even listening.

I gave them my macbook for repair and I hope they will solve my problem. If this is a problem of hardware, I hope that they’ll exchange macbook for another because it’s been under a month.

I’ll provide you guys the updates.

I just wanted to share my story.