Newsroom Update

Tap to Pay on iPhone is now available in Canada. Learn more >

Wrong card being charged

Usually when I swap payment methods it charges my card immediately, however the last 3 in-app purchases I have made have not charged to the correct card despite it being changed to the default card. Has something changed so the top card in your payment methods is no longer the default? Does anyone know how I can fix this?

Posted on Aug 13, 2023 1:57 PM

Reply
Question marked as Best reply

Posted on Aug 13, 2023 2:02 PM

It should cycle down the payment list automatically.


From this support article --> How apps, content, and subscriptions from Apple are billed - Apple Support

"Which payment method is charged?

When you buy items or pay for subscriptions, Apple automatically attempts to charge your payment methods in this order:


1. Apple attempts to use your Apple ID balance to cover the full amount.


2. If you don't have Apple ID balance, you don't have enough to cover the full amount, or an item cannot be paid for with Apple ID balance, Apple attempts to charge your primary payment method (typically a credit or debit card, but varies according to country). The primary payment method is at the top of the list in Settings on your iPhone. You can control which payment method is at the top of the list. [See: Add a payment method to your Apple ID - Apple Support ]


3. If there's a problem with the primary payment method, or if the primary payment method can't be charged for the full remaining amount, Apple attempts to charge your other payment methods in order from top to bottom. If none of them can be charged, Apple may try again."


Here's how to change the payment method order for your Apple account after Apple account balance (which will be charged first in all cases unless the item you are buying cannot be charged to account balance). For the first four steps, refer to the first image in this Support article Add a payment method to your Apple ID - Apple Support where it says to tap Edit to reorder or remove a payment method.

1. Tap on the Settings app.

2. Tap on the Apple ID section at the top of the page.

3. Tap on iTunes & App Store.

4. Tap Edit.

5. Tap and hold on your preferred Card and drag it to the top.

6. Tap Done.



1 reply
Question marked as Best reply

Aug 13, 2023 2:02 PM in response to laney269

It should cycle down the payment list automatically.


From this support article --> How apps, content, and subscriptions from Apple are billed - Apple Support

"Which payment method is charged?

When you buy items or pay for subscriptions, Apple automatically attempts to charge your payment methods in this order:


1. Apple attempts to use your Apple ID balance to cover the full amount.


2. If you don't have Apple ID balance, you don't have enough to cover the full amount, or an item cannot be paid for with Apple ID balance, Apple attempts to charge your primary payment method (typically a credit or debit card, but varies according to country). The primary payment method is at the top of the list in Settings on your iPhone. You can control which payment method is at the top of the list. [See: Add a payment method to your Apple ID - Apple Support ]


3. If there's a problem with the primary payment method, or if the primary payment method can't be charged for the full remaining amount, Apple attempts to charge your other payment methods in order from top to bottom. If none of them can be charged, Apple may try again."


Here's how to change the payment method order for your Apple account after Apple account balance (which will be charged first in all cases unless the item you are buying cannot be charged to account balance). For the first four steps, refer to the first image in this Support article Add a payment method to your Apple ID - Apple Support where it says to tap Edit to reorder or remove a payment method.

1. Tap on the Settings app.

2. Tap on the Apple ID section at the top of the page.

3. Tap on iTunes & App Store.

4. Tap Edit.

5. Tap and hold on your preferred Card and drag it to the top.

6. Tap Done.



Wrong card being charged

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.