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Apple TV saying iCloud isn’t set up - but it is?

My Apple TV gen 3 usually uses a share album from my iCloud pictures as a screen saver. However, in the past week it has stopped. I’ve gone to look in my settings tonight and it says iCloud Photos aren’t set up?! I click on my iCloud account as it says it isn’t available?

i’ve signed out and back in using 2FA, checked all the settings on my iCloud account and it certainly is set up.

Why has this stopped working?!

Apple TV 3

Posted on Aug 13, 2023 3:18 PM

Reply
3 replies

Sep 7, 2023 12:03 AM in response to aimyfromchristchurch

There have been a few changes to iCloud that may affect this, for legacy model Apple TV (3rd generation).

  1. My Photo Stream has been discontinued for all users.
  2. Advanced Data Protection for iCloud as an account property may invalidate some iCloud services on devices with older software. You may have activated ADP on a different device with the same account.

Sep 6, 2023 8:18 PM in response to TammyW_03

exact Same problem as OP, after resetting my password on my MacBook


“iCloud isn’t setup for this Apple OD account”. Totally absurd.


I Checked credentials on multiple devices, iCloud logged in “brute force” with the new password. Etc etc. Done everything and iCloud and Apple ID work fine everywhere!!

I can even login to iTunes from the ATV successfully with the new password.


What could be wrong with the iCloud account itself, I’d the id is ok and iCloud is ok on every Mac, iOS, iPad at home?


It seems a bug with Apple TV (gen 3). Total reset would not solve.


Aug 14, 2023 1:56 PM in response to aimyfromchristchurch

Hey aimyfromchristchurch,


Thanks for using Apple Support Communities. It was a great idea checking the settings. In your troubleshooting, did you also restart your Apple TV and Wi-Fi network to see if fresh connections help: Restart Apple TV - Apple Support


After restarting, check your settings one more time to see if you're then able to turn on and access your iCloud Photos: View iCloud Photos and Shared Photo Library on Apple TV - Apple Support


Keep us posted.


Take care!

Apple TV saying iCloud isn’t set up - but it is?

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