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Level 1

5 points

I t says tht I can’t use my my Face ID because of the true depth camera how do I fix it

I cannot use my Face ID because of the true depth camera is what it says In the settings how do I fix it please and thank.

Posted on Aug 13, 2023 3:22 PM

Top-ranking reply

Level 10

418,807 points

Posted on Aug 13, 2023 3:24 PM

This Support article is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice or an issue with the TrueDepth camera. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

Unless a software update solves the problem you may need to have Apple take a look at your device. Use this link to set up an appointment —> Genius Bar Reservation and Apple Support Options - Apple and this one to get a repair estimate —> iPhone Repair & Service - Apple Support

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