You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I received a notice about my iCloud account saying payment method is no longer working but it was not from Apple

I received an email from Storage;icloud **.***.***.** as follows

Your payment method is no longer working!!


Dear simhead,


Without storage space, you may not be able to store all your data and files...

in order to store your data, such as photos, videos, documents and more on and you can access them from any user device.


I went to the site which was acesupremeshopusa. I quickly close the tab and called Apple as I needed to update my new expiration date. Glad I did and I am reporting this to Apple. I relatively new to Apple and I am of older age so not sure what process I need to follow, so I started here. If this is the wrong place, I am sorry.


[Edited by Moderador]

Posted on Aug 13, 2023 5:23 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 13, 2023 5:25 PM

Scams (e-mail, text messages, and phone calls) are getting very good at closely imitating true Apple communications. Always be cautious. These support articles have some guidelines:


About identifying legitimate emails from the App Store and iTunes Store --> Identify legitimate emails from the App Store or iTunes Store - Apple Support


Recognize and avoid phishing messages, phony support calls, and other scams - Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Avoid scams when you use Apple Cash --> Avoid scams when you use Apple Cash - Apple Support


Apple 'How to identify, avoid, and report phishing' video--> https://youtu.be/SR3Z3fXXjfw


About Gift Card Scams --> About Gift Card Scams - Official Apple Support


If you are uncertain about a message and a resource provided in that message, do not click on any links in the message. Try to independently verify the resource by going to a support article page on apple.com and use the instructions in the article to verify though Apple itself, or your Apple device features such as Settings or an Apple app, what the message is claiming. To ask Apple start at this web page: Official Apple Support


Forward email attempts as an attachment (in MacOS Mail use the paperclip icon) to: reportphishing@apple.com then delete it.


4 replies
Question marked as Top-ranking reply

Aug 13, 2023 5:25 PM in response to confusedoldman2023

Scams (e-mail, text messages, and phone calls) are getting very good at closely imitating true Apple communications. Always be cautious. These support articles have some guidelines:


About identifying legitimate emails from the App Store and iTunes Store --> Identify legitimate emails from the App Store or iTunes Store - Apple Support


Recognize and avoid phishing messages, phony support calls, and other scams - Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Avoid scams when you use Apple Cash --> Avoid scams when you use Apple Cash - Apple Support


Apple 'How to identify, avoid, and report phishing' video--> https://youtu.be/SR3Z3fXXjfw


About Gift Card Scams --> About Gift Card Scams - Official Apple Support


If you are uncertain about a message and a resource provided in that message, do not click on any links in the message. Try to independently verify the resource by going to a support article page on apple.com and use the instructions in the article to verify though Apple itself, or your Apple device features such as Settings or an Apple app, what the message is claiming. To ask Apple start at this web page: Official Apple Support


Forward email attempts as an attachment (in MacOS Mail use the paperclip icon) to: reportphishing@apple.com then delete it.


Aug 13, 2023 5:27 PM in response to Limnos

Here's more, some of which is not in Apple's documents referenced in my previous post, so I am posting it separately. However, it probably has more specifics to actually aid in identifying bogus messages. I'll post it separately since it is not part of Apple's official guidelines.


- Apple e-mails address you by your real name, not something like "Dear Customer", "Dear Client", or an e-mail address*.

- Apple e-mails originate from @apple.com or @itunes.com but it is possible to spoof a sender address. "Apple email related to your Apple ID account always comes from appleid@id.apple.com." - About your Apple ID email addresses - Apple Support

- Set your email to display Show Headers or Show Original to view Received From. Apple emails originate from IP addresses starting with "17.".

- Mouse-over links to see if they direct to real Apple web sites. Do not click on them as this just tells the spammer they have a working e-mail address in their database. If you are unsure, contact Apple using a link from the Apple.com web site, not one in an email.

- Phishing emails may include account suspension or similar threats in order to panic you into clicking on a link without thinking. They may report a fake purchase in order to infuriate you into rashly clicking on a false link to report a problem. March 2018 post by Niel https://discussions.apple.com/message/33129140#message33129140 - "Emails saying that your Apple ID has been locked or disabled are always phishing. If one actually gets disabled, its owner will be told when they try logging into it instead of through email."

- Apple will not ask for personal information in an e-mail and never for a social security number.

- Scams may have bad grammar or spelling mistakes.

- Apple will not phone you unless it is a response to a request from you to have them call you.


* Exception: https://discussions.apple.com/message/33701414#message33701414



I received a notice about my iCloud account saying payment method is no longer working but it was not from Apple

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.