You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Airpods (2nd gen) microphone not working even after troubleshooting

I've tried troubleshooting my airpods like forgetting the device off my phone and reconnecting, cleaning them, and switching the microphone from left to right to automatic but nothing has helped. I've tested the microphone through voice memos and the sound is either muffled, just background noise or nothing at all, and anyone I'm on a call with cannot hear me.

Posted on Aug 13, 2023 6:44 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 18, 2024 12:21 PM

If you have already applied these troubleshooting steps you mentioned, I can suggest some more like:


  • Turn off noise cancellation and see if that fixes the microphone.
  • Toggle On and Off the Automatic Ear Detection.
  • Update your AirPods firmware and your device software to the latest version.
  • Reset Your iPhone’s Network Settings
  • Forget your Airpods and Reset them and then reconnect again.


For detailed steps you can check this guide: 11 Steps to Fix Airpods Microphone not Working (skip the steps you already applied). After applying all these steps and are still facing the issue then I guess your airpods microphones have hardware issues.

53 replies

Jun 16, 2024 1:58 PM in response to giannismrr

Buying new ones and replacing won’t do anything. They work for a while because I guarantee you they’re on older firmware. Eventually they update to the latest firmware and break again. The last two firmware releases have not helped correct this issue. 6A321 I hoped would correct, it hasn’t. Apple is of no use in this at all. Wish they’d at least admit to an issue which they never ever will.

Jan 30, 2024 12:52 PM in response to rghelase2001

My Airpods Pro microphone has not connected to my windows machine for months. It has been resolved today after Dell Command updated my Realtek driver and Dell docking station firmware.


I've done all steps as mentioned in this thread and others where Airpods get deleted from my iphone, factory reset the airpods, deleting the device via Device manager, etc. Nothing worked.


Check your computer for Windows/Manufacturer updates.

Feb 11, 2024 1:07 PM in response to jesscollinns

I had all the mics on my Airpods gen 1 and only resetting the network settings helped, reconnected the headphones and everything worked.


Try resetting them by venturing into Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. You'll need to type in your passcode to confirm the action.


Please note that resetting your network settings will instantly disconnect you from your current network, as well as remove previously used Wi-Fi networks and VPN settings, set your device name to "iPhone," and remove any manually trusted certificates.

Apr 9, 2024 2:09 PM in response to alanrick

The problem hasn’t occurred in my AirPods for a couple of months and I see that in January Apple released a firmware update (6A321).

I didn’t notice at the time because as I rarely trusted the AirPods any longer for phone calls.


I conclude that this was an Apple bug and they have fixed the problem. I’ll report back if I discover otherwise.

Apr 26, 2024 1:25 PM in response to Codypruitt

Thanks for giving us another thing to try, however, it didn’t work for me.


My microphones work with everything but Apple software - so fine on 3rd party apps on phone and 3rd party devices (like PC bluetooth), only work on iOS with the adaptive listening thing above.


That’s with 4 different pairs of iPods and 3 phones.


In my case it’s a setting that is being carried over with my profile.

Jun 16, 2024 1:50 PM in response to UncleThargy

i dont think this thing will ever be solved. Ive owned airpods 2nd gen since 2021. My first pair after 1 year of use started having problems with the mic. Some times it worked and other it didnt. After some time it stopped working on phone calls. It was my first pair of airpods so i truly believed that i may destroyed them because i was dropping them all the time. Airpods were of warranty when i realised this forum existed and i couldnt replace them so i got a new pair. It was working fine the first 2 weeks so i thought it was a problem of my previus pair. Then it started not working like the previus pair. It got fixed after resetting them and after 1 week same thing again. Reset doesnt work anymore either any other suggestion that i found here. I guess im just going to replace them again until i get a pair that wont stop working randomly.


Airpods (2nd gen) microphone not working even after troubleshooting

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.