I've tried troubleshooting my airpods like forgetting the device off my phone and reconnecting, cleaning them, and switching the microphone from left to right to automatic but nothing has helped. I've tested the microphone through voice memos and the sound is either muffled, just background noise or nothing at all, and anyone I'm on a call with cannot hear me.
Hi there jesscollinns,
I understand that you're having trouble with your AirPods microphone not working. I'm sorry to hear that!
You've already tried a few troubleshooting steps, which is great. Here are a few more things you can try:
If you've tried all of these steps and your AirPods microphone is still not working, then you may need to contact Apple Support for further assistance.
Here are some articles that you should refer to also…
I hope this helps! Let me know if you have any other questions.
Best regards,
Kyleb_27
jesscollinns Said:
"Airpods (2nd gen) microphone not working even after troubleshooting"
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Troubleshooting iPhone Microphone:
A Few Links that May Help:
My Airpods Pro microphone has not connected to my windows machine for months. It has been resolved today after Dell Command updated my Realtek driver and Dell docking station firmware.
I've done all steps as mentioned in this thread and others where Airpods get deleted from my iphone, factory reset the airpods, deleting the device via Device manager, etc. Nothing worked.
Check your computer for Windows/Manufacturer updates.
i dont think this thing will ever be solved. Ive owned airpods 2nd gen since 2021. My first pair after 1 year of use started having problems with the mic. Some times it worked and other it didnt. After some time it stopped working on phone calls. It was my first pair of airpods so i truly believed that i may destroyed them because i was dropping them all the time. Airpods were of warranty when i realised this forum existed and i couldnt replace them so i got a new pair. It was working fine the first 2 weeks so i thought it was a problem of my previus pair. Then it started not working like the previus pair. It got fixed after resetting them and after 1 week same thing again. Reset doesnt work anymore either any other suggestion that i found here. I guess im just going to replace them again until i get a pair that wont stop working randomly.
Update - I just reset mine and it seems to have worked.
I had the same problem go to your AirPod settings and make sure the left and right are set to siri
Hi I have 3rd gen Apple air pods . When I make phone calls and I have my air pods in no one can hear me talking through the air pods; but I can hear them. Has anyone had this happen to them and what can I do ?!
An odyssey awaits you !
With headaches and loss of sleep and time!
These are now my third Airpods pro 2 !
1)
The first time I encountered a problem with my Apple headphones was quite frustrating. I had driven for an hour to the Apple store, found parking, and explained the issue with my headphones. Fortunately, the staff at Apple agreed to replace them for me. However, this was only the beginning of my troubles.
After only two weeks, the new right earphone stopped charging. I found myself back at the Apple store repeating the same process. This time, they replaced both headphones and the case. Unfortunately, the problems persisted. Two months later, the case had inflated...
At this point, I was grateful for the accommodating nature of Apple, as they replaced the case for me. However, the refurbished nature of the replacement caused even more problems with the Bluetooth connection.
Thankfully, I had purchased the headphones from Amazon, and they came to my rescue.
Amazon not only took back the headphones, including the replacements from Apple, but also refunded me the money. This allowed me to purchase new Airpods Pro 2.
At the beginning of the year the same issue with the new Airpods 2 and now again ! Same game Amazon take it back and gave me money to buy new one !
The END:
I don't know why they are so vulnerable ! maybe firmware updates have broken something or the system ... who knows..My mum has been using the first generation of airpods for 4 years without any problems!
I currently use my 6-year-old headphones for phone calls and the Apple headphones for listening to music.
I am super disappointed! I have been a loyal Apple customer for 10 years but the service and quality of your products has deteriorated so much ...
I am in the same boat. Everything had been fine with my AirPod Pro 2nd Gen until firmware 6A300 Was released. Right after that release around September 12th 2023 I started having this issue.
It’s super frustrating that we all pay this kind of money now and this is the return on investment. Apple really needs to get it together.
To me I feel it should be easier for Apple to maintain their ecosystem as it’s nowhere near as widespread as say Android is across all device and models etc. it’s literally Apple hardware.
If anyone else is having these issues, I bet you money it’s firmware. I cannot wait for the next update as hopefully it’ll be resolved in the next version. Already two months with this issue and it really stinks to say the least.
If trouble shooting doesn’t work at the bottom of each AirPod there is wire mesh under the mesh is a dap of glue. Get those two out and more than likely you will be back in business idk who decided putting glue over a mic was a good idea but goodluck
What's really weird for me
Is I can use an app store recording app and record my microphone perfectly, but using the built-in Voice memos the microphone is super quiet and distorted - which is probably why it also fails on calls. That proves this is an iOS bug.
UPDATE
Switching off Live Listen, the microphone volume returns to 0.
Worse, you have to have Live Listen on before the recording/phone call starts.
However this is proof that it’s and iOS setting bug somewhere.
The problem hasn’t occurred in my AirPods for a couple of months and I see that in January Apple released a firmware update (6A321).
I didn’t notice at the time because as I rarely trusted the AirPods any longer for phone calls.
I conclude that this was an Apple bug and they have fixed the problem. I’ll report back if I discover otherwise.
It’s definitely a firmware issue because i have the very same issue and it’s so frustrating to pay so much money for a “superior” product but then have simple mic issues messing up the experience. I swear AirPods without the mic function are basically useless. Every no and then when I don’t use them for some time the mic starts working again and that’s when i found out for a fact that its not a hardware issue but a firmware matter. APPLE REALLY NEEDS TO FIX THIS VERY ANNOYING issue.
I can confirm that this fixes it: start toggling on and off your settings until the "Microphone" section re-appears. Then you're good to go!
I just tested my airpods by connecting to a Windows 10 pc (using bluetooth - obviously) and the airpod microphone worked perfectly.
So my Apple Airpods do not work with Apple devices (iPhone/Tablet) but they do work with a Windows PC!
Clearly, there is nothing wrong with them mechanically. It is the Apple software at fault 😡
Airpods (2nd gen) microphone not working even after troubleshooting
