Can't add tickets to my wallet with TicketMaster app

So that is a website design issue, but I believe that most are not struggling with "adding the ticket" to their wallet, but rather when it is in their wallet, it does not present an NFC reader option and will show as "activating" for a period of time before showing "pass disabled," rendering the Apple Wallet feature useless.

This was not always the case and worked again for a brief moment with an update back in December before becoming useless again.

So I apologize if you are focusing on adding the ticket in the first place but the Apple issue comes from once they're added and shortly after are disabled and unable to be read/scanned from the Apple Wallet.

seemingly many of us CAN get tickets to “add to Apple wallet” via the appropriate button. However, the issue with the pass/ticket continuously

“Activating- your pass is being activated”,

and NEVER actually activating is unresolved.

This issue specifically occurs with Ticketmaster events. (Although mlb.com has another issue I will avoid here for confusion sake)

Several hours spent with both Apple and Ticketmaster tech support have each pointing finger at one another.

All apps updated. Deleted and re-installed. iOS 17.7 installed (previous iOS did not work as of 6/2024, yet whatever iOS I had in 2023 did function properly )

Anyone with a resolve on this matter?

**again this is NOT an absence of “add to Apple wallet” button issue.

They said if there are issues have your ID and credit card used for purchase.

Here is a screenshot of my chat:

[Edited by Moderator]

See. Mine had the latest update too. 17.? Idk. It’s 17 something. And I’m still having the same issue. I’m not sure what’s going on. But I pray the event venue has good enough service for my tickets to come up.

I had the same problem with Ticketmaster! they’re blaming it on my phone 2020 SE model. Had the same problem last year on their website, but if I went through my university website it worked! I believe the problem is with their website, but they’re not going to, admit to that!

I’m with you. I am so frustrated with this iPhone 15 I actually annoyed that I traded my 13 the 13 was wayyyyyyy better. I have tried several times to add my tickets to my Apple wallet and it’s not working at all.

All my tickets from ticketmaster are always Pass Disabled. And it's not due to any of the listed issues with Ticketmaster (third party, latest OS, latest iPhone, ticket previously owned by another, etc etc). I talked to Ticketmaster customer support, and they told me to get a Google phone as this was specifically an Apple issue.

Ticketmaster support is wrong. Of course the issues aren’t listed, because they have no clue. No other ticket issuer has issues like Ticketmaster does. Do you see any posts about tickets from Delta, American, Southwest etc? No, because their apps work and have higher security restrictions than Ticketmaster.

They update their app at least once a month trying to fix bugs and it’s not enough. They need better software developers and support team members that work with their customers. Passing the buck saying buy an Android is not an example of supporting their app.😀

Issue is not about getting it into Apple Wallet but once the tickets are IN Apple Wallet, it cannot be activated. Also, not a Ticketmaster App issue was I could transfer the ticket from the APP or the website, and the result is the same. I also use the tickets directly from my Ticketmaster App, but what do I do with events/concerts in remote locations with weak cell connections? I called Ticketmaster customer support, and ultimately after going through their "list of causes", he suggested that I purchase a Google phone just for concert tickets.

That explains the confusion. This thread is titled <Can't add tickets to my wallet with TicketMaster app>.

You might want to create a totally new thread for your issue. Anyone that has had the issue and resolved it might see it and comment. However, this post is pretty hidden in this thread because it’s two separate issues.

I’ve had same issue since last fall after iOS 17 upgrade. Only ticket master passes fail to activate. This is not related to Face ID. The pass sits forever in being activated state and occasionally changes to disabled. No one else who I attend with is at same os or prior os has the issue.

Seems like TICKETMASTER is a lazy corporate entity that wants other companies to do the work for it. It seems like Apple is refusing to comply and I applaud their efforts. I will personally boycott TICKETMASTER for the rest of my life!

Unfortunately I am here to say I’m having this issue adding a Delta boarding pass to my wallet. Tried the horizontal method. Did not work. I also had an issue adding royal Caribbean boarding passes during the same time frame. The horizontal method DID work there. New issue for me all of a sudden. iOS 17.6.1. iPhone 13 Pro.

Have you read the posts in the thread that offered solutions? You do understand this is a Ticketmaster app issue, don’t you?

This worked!