Can't add tickets to my wallet with TicketMaster app

That explains the confusion. This thread is titled <Can't add tickets to my wallet with TicketMaster app>.

You might want to create a totally new thread for your issue. Anyone that has had the issue and resolved it might see it and comment. However, this post is pretty hidden in this thread because it’s two separate issues.

Unfortunately I am here to say I’m having this issue adding a Delta boarding pass to my wallet. Tried the horizontal method. Did not work. I also had an issue adding royal Caribbean boarding passes during the same time frame. The horizontal method DID work there. New issue for me all of a sudden. iOS 17.6.1. iPhone 13 Pro.

I tried all the above with no luck. I then clicked on “Request Mobile Site” under the rounded circle with two lines icon (new on iOS 18) and accessed the tickets. I turned the phone sideways to see Apple Wallet button. Yay!

seemingly many of us CAN get tickets to “add to Apple wallet” via the appropriate button. However, the issue with the pass/ticket continuously

“Activating- your pass is being activated”,

and NEVER actually activating is unresolved.

This issue specifically occurs with Ticketmaster events. (Although mlb.com has another issue I will avoid here for confusion sake)

Several hours spent with both Apple and Ticketmaster tech support have each pointing finger at one another.

All apps updated. Deleted and re-installed. iOS 17.7 installed (previous iOS did not work as of 6/2024, yet whatever iOS I had in 2023 did function properly )

Anyone with a resolve on this matter?

**again this is NOT an absence of “add to Apple wallet” button issue.

if you haven’t already, try using Chrome to login to Ticketmaster. I had this issue when I used Safari, but the Add to Wallet appeared in Chrome. You’ll still need to turn your phone sideways when you get to the ticket page.

They said if there are issues have your ID and credit card used for purchase.

Here is a screenshot of my chat:

[Edited by Moderator]

same issue - for all tickets purchased thru ticketmaster - will just have to use the ticketmaster app at the concert and hope for the best

If you don't see the "Add to Apple Wallet" button on your ticket, try turning your phone sideways. Zoom settings are affecting what you can see. PGA Tour support taught me that trick.

I had the same issue, solved it by adding my tickets directly for Ticketmaster's website instead of through the app.

This worked!

Turning phone sideways worked for 2024 CWS! Thanks for the tip!

Have you contacted the support team at Ticketmaster? If other companies tickets and passes are working, it would seem to be a Ticketmaster app issue.

Thank you so much. This was driving me nuts. The add to Apple wallet was not showing at all anywhere on the screen. Turned phone sideways as you suggested and voila!!! Success. Much appreciated. 😊

This is a Ticketmaster issue. Make sure their app is updated to latest version and you’re using Safari for a web browser.

You were spot on about turning the phone sideways to get the "add to wallet" icon. I was the phone for two hours with ticketmaster and couldn't get this resolved.

Thanks !