Can't add tickets to my wallet with TicketMaster app

My ticket master tix wouldn’t add to my Apple wallet without Face ID recognition. I’m personally not a fan of Face ID so I just opened the tickets through the app and it worked just fine getting into my show last night

If you don't see the "Add to Apple Wallet" button on your ticket, try turning your phone sideways. Zoom settings are affecting what you can see. PGA Tour support taught me that trick.

You were spot on about turning the phone sideways to get the "add to wallet" icon. I was the phone for two hours with ticketmaster and couldn't get this resolved.

Thanks !

Have you contacted the support team at Ticketmaster? If other companies tickets and passes are working, it would seem to be a Ticketmaster app issue.

Totally works to pivot your phone!

thank you

They may refer you to Ticketmaster support. Have you talked to Ticketmaster support yet? It might save you a trip.

This is about the same timeframe the same issue happened for me and still continues. Regardless, if I use the app or I go directly from the website, I was at the Apple Store recently and the tech they told me that it was not an apple issue that it was a Ticketmaster issue and Ticketmaster says the same thing says that it’s an apple issue. are we ever going to find a resolution to this? App was uninstalled and then reinstalled with no luck. Then I did a force shut down/restarted my phone still nothing. I currently have 17.1.1

I can’t say it’s all on Apple but the issue began, for me, with an update last year and was rectified with a future update. But with the last 2-3 updates the issue started all over again, so that would lead me to believe it’s a bug with Apple that isn’t being fixed.

I can’t speak for 17.4.1 as I have not needed tickets since updated this past week but 17.4 still caused the issue.

So, I’m not a software engineer but looks like primarily an Apple software issue.

same issue - for all tickets purchased thru ticketmaster - will just have to use the ticketmaster app at the concert and hope for the best

This is a Ticketmaster issue. Make sure their app is updated to latest version and you’re using Safari for a web browser.

Yes I’ve sent them a request as well. I do believe the problem is with them because my Apple Wallet will hold other things.

Same issue too and it is frustrating! Apple says that the issue is with Ticketmaster and Ticketmaster says that the issue is with Apple..Can someone just create an update to fix this? I have an iPhone 14 and iOS 16.6 and I transferred my tickets to someone with an older iPhone and they had no problem adding these tickets to their Apple Wallet..I tried everything (restarting phone; talking with tech supports; going to tech supports) and see that this is an issue with many of the new iPhones...Is it time to go Android?

Same issue with not being able to add tickets to iphone wallet from Ticketmaster. I've never had this issue before. Updated my iphone 11 to ios 16.7, deleted and reinstalled Ticketmaster app, re started phone, switched from wifi to data and still wasn't able to add tickets with face id. When I was out running errands I decided to try again and low and behold the tickets were transferred to my wallet! So glad it worked. What is going to happen next time I purchase tickets through Ticketmaster?!

Issue went away with 17.2 but since the upset to 17.3 and now 17.3.1 it is back to not working (pass will show was disabled in Apple Wallet after a little time passes.

Very frustrating and can’t find a work around, so we are at the mercy of Apple to get it together. I don’t go to a ton of events but enough to consider an Android when it’s time to upgrade.

So that is a website design issue, but I believe that most are not struggling with "adding the ticket" to their wallet, but rather when it is in their wallet, it does not present an NFC reader option and will show as "activating" for a period of time before showing "pass disabled," rendering the Apple Wallet feature useless.

This was not always the case and worked again for a brief moment with an update back in December before becoming useless again.

So I apologize if you are focusing on adding the ticket in the first place but the Apple issue comes from once they're added and shortly after are disabled and unable to be read/scanned from the Apple Wallet.