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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I am trying to help my elderly mother remotely with her iPad. All her email folders have disappeared from her iPad mail app and it just says ‘All Bins’ at the top. This came after she tried to make space as it said her iCloud storage was nearly full.
See screenshot.
How can I help her get the folders back?
TIA!
iPad, iPadOS 14
Simply tap the blue Sidebar icon - at the upper-left corner of the Mail App window - to expose all of the Mailboxes.
Simply tap the blue Sidebar icon - at the upper-left corner of the Mail App window - to expose all of the Mailboxes.
Since holiday with no WiFi available I’m now in an airport Hotel and logged in
all my gmail folders are empty including the one with all my details for my flight home
im able to send and receive emails
I’ve tried switching off both iPhone and iPad but folders are still empty
ive logged onto gmail.com and checked bin and trash but nothing
can you help please
Thank you so much LotusPilot, that solved it!
I know it probably sounds ridiculously stupid but that is literally the one thing we had not tried.
Thank you!
You’re very welcome 🙂
iPad email folders disappeared
