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A2096

i have purchased a apple airpod max from a merchant with the name JW FA COMPAINES WHICH BELONGS TO KARACHI PAKISTAN when i received that product it was sealed with light transparent sheet after unboxing i found that airpod max was not charged so i insert charging cable after two hour i see that they were only 1% charged when i connected with the mobile while charging it give me indication that these are relates to someone else and mentioned a apple id. i contacted with the merchant but he denied that these were sealed so they don't have warranted contact the apple support. kindly guide me what should i do.

i am attaching screen shot kindly see them and help me.

AirPods Max

Posted on Aug 14, 2023 11:04 AM

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Question marked as Top-ranking reply

Posted on Aug 14, 2023 11:39 AM

Return them to the place you purchased them from, they are passing used devices as new.


Apple has no direct sales points or authorized resellers in Pakistan.


This is an issue between you and the seller. Apple cannot get involved.

click here ➜ Find Locations - Apple (PK)


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A2096

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