The Game Best Fiends just stops in the middle of a play. Sometimes it comes back up when I go in to access but sometimes it doesn't. It is really frustrating and I have purchased more perks but not able to take full advantage because the game stops on me. What can I do?????
iPad, iPadOS 15
Hey there TataWeb55,
To help get you game back in working order, try using the troubleshooting steps below first:
1. Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
2. Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
3. Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
4. Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.
Get more help
* If the App Store itself is not responding, contact Apple Support for your iPhone or for your iPad.
* If you found the app on the App Store, contact the app developer. If the app is made by Apple or came with your iPhone or iPad, contact Apple Support for your iPhone or for your iPad.
* If you bought the app recently and you no longer want it, you can also request a refund.
We hope that helps.
Take care!
Hey there TataWeb55,
To help get you game back in working order, try using the troubleshooting steps below first:
1. Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
2. Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
3. Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
4. Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.
Get more help
* If the App Store itself is not responding, contact Apple Support for your iPhone or for your iPad.
* If you found the app on the App Store, contact the app developer. If the app is made by Apple or came with your iPhone or iPad, contact Apple Support for your iPhone or for your iPad.
* If you bought the app recently and you no longer want it, you can also request a refund.
We hope that helps.
Take care!
Hey TataWeb55,
You're welcome! You can always confirm with the developer to be sure, but in most cases you can safely delete and reinstall the app without losing in-app purchases. If after reinstalling the app, you don't see those purchases, this can help: If you can't find or use your in-app purchases - Apple Support.
Take care.
THANK YOU!! This is very helpful. However, I have paid for some of the "perks" and I'm afraid if I delete the app I will lose, not only my position, but my money. I have done all you suggest - I have restarted my iPad, I have had it checked out by professionals and they find nothing wrong with it. So, I'm thinking it is the game and I might have to bite the bullet and delete and reinstall. Thank you for your help and suggestions.
You have been MOST Helpful! Thank you so much!
Game stop
