How is this acceptable to wait 2 weeks to recover your ID?

How can someone go without their phone for that long? My wife lost her phone and we walked into a store and purchased a new iphone ($800 at the drop of a hat because we've been using iPhones for over a decade) like normal. She forgot her login password and the only option it gave her was account recovery and after 24 hours it says now that we have to wait 13 days to get access to her account again. How is that remotely acceptable in this day in age? Utterly ridiculous to say it is for security purposes. One should be able to with a state ID, drivers license, security questions, or something. We are thinking about returning her phone and going with an android for the first time after all of this. After all the money we've spent on apple products to simply get a "there is nothing we can do" from support and tell us to wait for 14 days. Pathetic!