This message has not been downloaded from the server.

iphone emails: exchange: This message has not been downloaded from the server.


I am an I.T. admin who also runs the network and email server. This error on the iphone about the messages not being downloaded is bogus.


In the older IOS versions I would get the same error message, however, when you touch and hold the email message, it would preview the entire email because the iphone had in fact actually downloaded the message.


Now in the latest IOS, apple has disabled the preview to hide the fact that the message was actually downloaded.


I did a network packet capture on the mail server using my phone’s IP address while I downloaded email on my phone.


I can confirm 100% that when the iphone did not display a email message, it had already downloaded that message according to the email server logs and also the fact that whenever I would refresh the messages back and forth, switching between messages until the message actually displayed, the iphone never once talked to the mail server before the message was actually displayed.


I was able to reproduce this test over and over again to prove to other iphone users that their iphone never communicated with the mail server again before magically working out how to display the message that has an error message of “This message has not been downloaded from the server.”


This problem is an IOS issue that needs to be solved.


If this problem is not addressed in the next IOS update, the end users are going to see this for what it is.


Don’t simply blame the end user’s non apple / not icloud / email solution / email server / third party email.


It is an strange situation that apple’s own icloud accounts don’t get the same error message.


It is a strange situation that the previous IOS version would allow you to touch and hold the message that could not be downloaded and it would fully display the contents of the message until we let go. It is very strange that the preview feature has now been disabled in the new IOS versions.


Fix the problem and stop trying to make people feel like they should have to use an apple icloud account because their own email solution is inferior to apple’s….


I am interested in sharing my findings with others and with apple.



iPhone 12 Pro Max

Posted on Aug 15, 2023 6:10 AM

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Posted on Jan 26, 2024 10:03 AM

I have several emails this week that will not download from the server. It is very frustrating as I need to be able read them as they are work related…any solutions 😟

Similar questions

93 replies

Mar 17, 2024 12:57 PM in response to Dizzyd12

I have been working with a IT person called Aaron for the past week. We were on the phone for over 3 hours and tried everything. Deleting the app, powering down, fiddling about with the settings etc. Nothing worked. I keep sending him screenshots of my “empty” emails and links to comments on this page (so that he is aware of the fact that it is a bigger issue than just mine). I’ve advised that it works fine when I go onto the yahoo mail website, just doesn’t work through the apps.


He seems to be trying to work out what’s wrong but nothing yet. I’m hoping it will be resolved shortly. Let’s see!

Mar 17, 2024 1:41 PM in response to Sipizen

Try this try to delete as many emails as you can from your yahoo account. I deleted over 1000 and now it works just fine. Go to Yahoo and pick a word that’s associated with lots of emails. I picked the word Macy’s. And then searched then went to edit, and if you put your finger on the upper left-hand corner of your screen and run your finger down to the bottom of the screen and leave it there, it will highlight every single Macy’s ad you’ve received since you’ve had a yahoo account and then delete I deleted 2000 emails and now everything downloads from the server. After you’ve done all those deletions turn your phone off off wait five minutes turn it back on again. It worked and it’s kept working so far for three days.

Mar 17, 2024 1:46 PM in response to Springnuts

I fixed mine the other day and here’s how you do it one. Go to your yahoo email and search for an email that you know you have many of. 2

Then press edit.

put your finger on the top left-hand corner of your screen with a very light touch run your finger down to the bottom of your screen and hold it there and every single email that you’ve searched over the years will come up.

3. Hit the button.

Deleted emails that way it works just fine

Mar 17, 2024 1:57 PM in response to Sipizen

Pick an email of which you know you have many undeleted.

2 press search to locate them all

3. place your finger in the upper left-hand corner of your screen with a very light touch. Move your finger down to the lower left-hand corner. Every single email you ever have had in that email address will be highlighted.

3 press delete.

After I deleted well over 1000 emails now works fine!!

I discovered this because I have 2 yahoo accounts one I’ve had for over 20 years and that’s the one that would not download from the server. The other one is relatively new. I’ve only had it for five or six years and there’s no problem with it at all.

Sent from my iPhone

Mar 17, 2024 2:00 PM in response to Brachychitonmultiflora

Pick an email of which you know you have many undeleted.

2 press search to locate them all

3. place your finger in the upper left-hand corner of your screen with a very light touch. Move your finger down to the lower left-hand corner. Every single email you ever have had in that email address will be highlighted.

3 press delete.

After I deleted well over 1000 emails now works fine!!

I discovered this because I have 2 yahoo accounts one I’ve had for over 20 years and that’s the one that would not download from the server. The other one is relatively new. I’ve only had it for five or six years and there’s no problem with it at all.

Sent from my iPhone

Mar 17, 2024 2:05 PM in response to Springnuts

This fix works. I got a new phone 1phone 15 thinking it wold help but it didn’t.

THIS WORKED GOING ON 3 Days now

Pick an email of which you know you have many undeleted.

2 press search to locate them all

3. place your finger in the upper left-hand corner of your screen with a very light touch. Move your finger down to the lower left-hand corner. Every single email you ever have had in that email address will be highlighted.

3 press delete.

After I deleted well over 1000 emails now works fine!!

I discovered this because I have 2 yahoo accounts one I’ve had for over 20 years and that’s the one that would not download from the server. The other one is relatively new. I’ve only had it for five or six years and there’s no problem with it at all.

Sent from my iPhone

Apr 22, 2024 5:13 AM in response to Sipizen

Wow! I thought something was wrong with my phone, password etc! Email I use is on the yahoo and associated with yahoo server- I have iPhone 11 Pro Max- emails- Account error can’t download from server!!! Been receiving more and more frequent! It’s beyond frustrating!! I immediately log directly into my email on website and it’s fine - We SHOULD NOT have to go through this! I swipe up mail app- retype password in - then maybe after few minutes or hours works - then all happens again in a few days- hours / never know

Apple needs to fix - we all have so much important information coming in on our emails - So sad for the amount of money we pay they cannot fix this issue

May 16, 2024 10:02 AM in response to Sipizen

It gets better. Not only is it doing this to me for an email that I need to get a link from and that the phone did have yesterday, but when I hit reply on the message it says hasn’t been down loaded, it shows the full body of the message in the reply, so it absolutely has already download it and does have it. This bogus, fake error message is nothing but complete broken nonsense from Apple, making it harder for us to use the phone to do crucial things that we need to do in our businesses, for no reason that is possible to see.

This message has not been downloaded from the server.

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