This message has not been downloaded from the server.

iphone emails: exchange: This message has not been downloaded from the server.

I am an I.T. admin who also runs the network and email server. This error on the iphone about the messages not being downloaded is bogus.

In the older IOS versions I would get the same error message, however, when you touch and hold the email message, it would preview the entire email because the iphone had in fact actually downloaded the message.

Now in the latest IOS, apple has disabled the preview to hide the fact that the message was actually downloaded.

I did a network packet capture on the mail server using my phone’s IP address while I downloaded email on my phone.

I can confirm 100% that when the iphone did not display a email message, it had already downloaded that message according to the email server logs and also the fact that whenever I would refresh the messages back and forth, switching between messages until the message actually displayed, the iphone never once talked to the mail server before the message was actually displayed.

I was able to reproduce this test over and over again to prove to other iphone users that their iphone never communicated with the mail server again before magically working out how to display the message that has an error message of “This message has not been downloaded from the server.”

This problem is an IOS issue that needs to be solved.

If this problem is not addressed in the next IOS update, the end users are going to see this for what it is.

Don’t simply blame the end user’s non apple / not icloud / email solution / email server / third party email.

It is an strange situation that apple’s own icloud accounts don’t get the same error message.

It is a strange situation that the previous IOS version would allow you to touch and hold the message that could not be downloaded and it would fully display the contents of the message until we let go. It is very strange that the preview feature has now been disabled in the new IOS versions.

Fix the problem and stop trying to make people feel like they should have to use an apple icloud account because their own email solution is inferior to apple’s….

I am interested in sharing my findings with others and with apple.